Head of E-Retail & Pure Players
When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.
By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.
Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else.
If you want the Freedom to go Beyond, we’ll see you at L’Oréal.
In the Professional Products Division, our mission is to support hairdressers and develop the hair industry sustainably, while benefiting all. We’re the founding Division for the L’Oréal group, having history more than 110 years ago.
Here, you’ll be constantly looking to create connections between our brands, professionals and consumers in every market. Our mission is to always reinvent professional beauty and lead the digital transformation of our industry with a customer-centric approach.
The Professional Products Division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair and beauty products. The 8 brands within this division are L’Oréal Professionnel, Kérastase, Shu Uemura Art of Hair, Redken, Pureology, Matrix, Biolage and Pulp Riot. Our brands have made us the world leader in professional beauty products and one of the most dynamic places to pursue your career in the UK.
You will
Be a key member of the E-Commerce Management team responsible for driving the go-to-market strategy for your accounts
A self-starter who relishes working in a fast-paced , start-up environment and is comfortable building professional relationships with key stakeholders.
You will be accountable for the turnover delivery and activation of sell in and sell out plans by brand. You will work with the PPD Business Brand Managers, Supply Chain and Finance to make profitable investment and improve the gross margin. In addition, you will work closely with the marketing and digital teams as well as with Multi-divisional and Europe zone to ensure that the vision, mission, and strategic pillars are properly implemented within your business area.
• Establish L'Oréal as a best-in-class supplier which retailers see as a first choice to work with online.
• Lead, coach and manage a small team of experts.
• Be responsible for managing projects and tracking progress by meeting with project stakeholders to supervise progress and key decisions. You will also be comfortable with ambiguity and be able to make the complex simple.
• Negotiate and align joint business plans online to create strong relationships with regular reviews of joint KPIs.
• Work closely with the Head of Marketplace, Brand teams, Media teams and our retailers to improve the performance of our categories online. Gain category captaincy by leveraging promotions, media, partnership marketing, events, and other levers.
• Create and elevate our professional differentiation offline and online.
• Collaborate with the L’Oréal divisions and corporate functions to deliver efficient and innovative activation plans.
• Be an expert in both offline and online best practices both internally and externally. Coach and transfer expertise to others internally to ensure e-retail forms part of their retail plans.
• Develop close working relationships with retailer content teams to ensure that our products are shown in the best possible way online and are easier to purchase. Negotiate best in class discoverability and visibility on our products.
• Develop and share qualitative content with our partners and propose value added services to reach a sufficient display of services including videos and consumer reviews.
• Provide feedback and revised proposals on how we can improve our base sales.
• Monitor our performance through KPIs, such as accurate sell-in sell-out forecasting, anticipating budget drifts and communicating plans in an actionable timeframe.
• Use data and insights to make sound business decisions.
You are
• Entrepreneurial. Every single day, you spot opportunities to shake things up.
• Super creative. There’s no blueprint for the future. You’ll have to design it.
• Adventurous. L’Oréal is for pioneers. So you’ll embrace challenges and change.
• Only human. You’ll make mistakes sometimes but you have no fear of failure because you’re smart enough to learn from mistakes.
• Ambitious. You crave success and we’ll support you all the way. That way, we all win.
• Respectful. Whoever you’re talking to, you treat everyone the same.
• One of the gang. Even if you’re Superman or Wonder Woman, you recognise that teams are the real heroes. And so do we.
• Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
• You. You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are.
You have:
• The ability to strategise the offline and online roadmap through performance analysis, ways of working and commercial principles, always linking back to the PPD UKI Frame.
• A strong understanding of market dynamics and commercial, E-commerce and marketing strategies, associated with robust knowledge of the professional beauty market.
• Excellent communication and influencing skills with experience of building relationships across an organisation.
• A solutions orientated mindset with the ability to work accurately at pace and cope with ambiguity.
• Experience of managing change - through rapid growth.
• A strong stakeholder management experience and the ability to influence at all levels.
• Strong analytical and problem-solving skills.
• Ability to analyse data, draw accurate conclusions and communicate key messages succinctly.
• Strong planning and organisation skills – with an ability to appropriately re-prioritise and change as required to meet deadlines.
• Is risk aware and builds contingency into plans.
• Have the ability to work to a high degree of accuracy and meet deadlines.
You show
Ambition: You anticipate, think, and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.
Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.
Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.
Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.
Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
You get
We put people development and learning at the heart of our business; we’ll help you master your role; develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.
Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.
As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.
Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!
How we recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
