Fonction professionnelle: Supply Chain

Type de poste: Contrat A Duree Indeterminee

Type de contrat: Temps plein

Site: Melbourne (Victoria)

Pays: Australia

Managing a team including Supervisors with 2 teams of orders & claims with a focus on traditional customers including salons, hairdressers and pharmacies as well the Mass market / Luxe & LDB Customers for our divisions as well as a growing E-Commerce team. Responsible for effective team leadership with a true collaborative focus to enhance our team’s performance & drive improvements to become more customer oriented & very closely engaged with our internal stakeholders.


ABOUT THE JOB

Reporting to the Director of Customer Care & Credit, You will be responsible for the leadership of our great customer care team & the development of this team & ways of working to enable us to become much more proactive towards our customers. You will ensure the order-to-cash cycle in line with our global standards working within our L’Oreal audit standards.This role is based in our Distribution Centre in Dandenong South.

Your key responsibilities will include:

 

  • Team Leadership and Management: Lead a team of 11 members across Order Fulfilment and Claims Resolution groups. Inspire, mentor, and develop team members to achieve high performance and provide exceptional customer service. Foster a collaborative and innovative team culture.
  • Strategy Development and Implementation: Develop and execute strategic plans for the order-to-cash process. Design and present business cases for new initiatives and process improvements. Follow through on projects from inception to completion, ensuring successful implementation and measurable benefits.
  • Continuous Improvement Projects: Identify opportunities for process improvements and drive continuous improvement initiatives. Utilize data analysis to identify trends, root causes, and areas for improvement. Implement best practices to improve efficiency, accuracy, and customer satisfaction.
  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, including the DC Team, Planners, Commercial Team, KASCs, Brands, Marketing, and Digital Teams. Act as a liaison between the Customer Care team and other departments, ensuring clear communication and collaboration.
  • Data Analysis, Audit Compliance and Reporting: Analyse data to inform decision-making and identify opportunities for improvement. Generate and present reports for End of month management, including budgets and trends, performance metrics and audit reporting. Manage cut-off calendars for orders in both B2B and D2C environments, ensuring timely and accurate order processing.
  • Innovation and Leadership: Drive innovation within the Customer Care team, exploring new tools, technologies, and methodologies. Promote a culture of continuous learning and development. Lead by example, demonstrating a commitment to excellence, integrity, and customer-centricity.

 

ABOUT YOU

  • You have 2-5 years previous experience within a similar role or relevant management / leadership experience.
  • You will have a dynamic personality with excellent relationship building ability.
  • You will have had strong people management skills and be very customer oriented.
  • You will be highly analytical, with strong attention to detail. 
  • You will be able to display strong verbal and written communication skills. 
  • You will be able to display initiative to solve issues, improve & automate processes & drive the team forward.

ABOUT THE DIVISION 

L'Oréal Australia's Operations includes our Warehouse, Customer Care & Credit, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to focus on uncompromising standards of quality control, employee safety and our environmental commitments.

 

ABOUT L’OREAL 

L'Oréal Australia is part of the L'Oréal Group – the world's largest pure beauty company with over 100 years of history and experience. We are a passionate team in a growing market, working to deliver our mission of Beauty for All through our local portfolio of 25 brands.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial spirit, Open-mindedness, Quest for excellence and Responsibility.

L’Oréal is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. 

We are an equal opportunity employer, and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability.

 

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