Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani, and Youth to the People.

What You Will Do:

The role of AVP, Digital lead the brand.com team, tasked with building and growing the flagship site and sales channel.  This individual will lead the growth of the business, with a consumer centric, hands-on approach. In order to develop the strategies needed for success, this individual will ground themselves in a data-centric approach focusing on maximizing key consumer-centric KPIs including traffic, conversion and revenue. With rigor in Site Merchandising, UX/UO, Sales Planning, Media, SEO, CRM and Supply Chain, this dynamic leader will partner cross functionally to deliver on this high growth business. We are looking for a consumer-focused, hands-on, analytical retail professional who is a skilled communicator and has a proven track record of building and developing a direct ecommerce business and team of diverse individuals. 

Job Duties and Accountabilities:                                       

This role drives collaboration and influences multiple levels of leadership to execute on the following key deliverables. 

• Develop the brand.com’s strategy to deliver the business growth. Oversee the team that is charged with driving the success of the brand’s Direct to Consumer business operations through forecasting, budgeting, P&L accountability, site management and eCommerce analytics. 
• Develop, measure and track the KPIs for success across the D2C organization and its members.  This leader should help further a culture obsessed with these success factors and determining the necessary levers to improve the business. 
• Adapt and cultivate a “measurement as a religion” mindset across teams so that we can better understand our consumer and their journey to purchase and develop the optimal fact-based strategy. 
• Continually analyze and recommend tactics to drive top-line growth and profitability for the D2C channel. 
• Collaborate with the cross-functional teams to drive digital marketing activities such as CRM, Loyalty, SEO, SEM, Affiliate Marketing, and Programmatic Media Campaigns. 
• Manage and continually evolve and optimize the brand website’s to be best in class, including all elements having to do with (but not limited to) merchandising, ideal landing pages for consumers, and product display pages. 
• Oversee all owned eCommerce operations and technologies including fulfillment, storefront, merchant processing and order processing systems. 
• Be the brand expert for all questions related to direct to consumer strategies, performance and industry benchmarks. 
• Work with Customer Care Center that services L'Oréal brands to minimize customer issues and improve overall consumer centricity. 
• Negotiate agreements, manage & maintain relationships with relevant vendors. 
• Partner with the US CMO, Global CDO, International Digital Teams and other cross functional teams across L'Oréal globally to share best practice and solutions. 

Job Requirements: 

• 10+ years working in direct to consumer eCommerce roles, including site merchandising and management, UX/UI, supply chain, finance and overall digital strategy. 
• College Degree. 
• Related work experience which demonstrates an understanding of and skill in the confluence of brand management and direct-to-consumer marketing principles.
• Strong understanding of marketing principles and application – branding, advertising, CRM, analytics, and SEO.
• Deep understanding of the eCommerce ecosystem - both technical and business aspects. 
• Experience developing detailed forecasts to align with supply chain and operations organizations to allow for optimal planning. 
• Expert knowledge and skill with data, data management, data activation and statistics, particularly as it relates to eCommerce and consumer analytics. 
• Demonstrated strength in communication and influencing skills; not only written and verbal, but also in the engagement of internal and external business partners. 
• Ability to lead presentations and effectively analyze and translate data into actionable business plans. 
• Highly collaborative across different stakeholders in a matrixed environment. 
• Strong projection & forecasting skills. 
• Open to new ideas and actively builds networks to achieve goals. 
• Self-motivated, results and solution oriented, strategic thinker. 
• Strong time management and prioritization skills. 

Please note:  This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time. 

What’s In It For You:

• Salary Range: $145,300-$207,000
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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