Domaine: Opérations

Type d‘emploi: Temps plein

Ville: California - Torrance

Pays/Région: USA

Job Summary:

We are looking for a Customer Service Analyst to join our NYX Professional Makeup team in the Consumers Product Division at L'Oreal USA. The position is responsible for information management and supply chain reporting for the Customer Care department. Perform analysis through research, gathering and interpretation of data, assisting in the development of optimization, cost reduction and service enhancing projects.

Key Job Accountabilities

·         Track and analyze supply chain metrics

·         Design and implement solutions to retrieve data and perform analyses. Develop understanding of the supply chain processes, including strengths, weaknesses and identify areas for change.

·         Perform reporting and tracking on customer KPI’s such as on time shipping and fill rate.

·         Work closely with customer care and sales force to ensure customer satisfaction and communicate with key personnel to obtain an understanding of the customer operations and business requirements.

·         Interface with the various departments:  Inventory Management, Supply Chain, Finance, Credit & Collections, I&C, Sales and Sales Operations, Transportation and Distribution.

Competencies Required

  • At least two years of related experience.
  • Advanced level skills in MS Excel such as working with formulas, data tables, pivot charts, queries, custom functions, data management and analysis.

·         Able to handle difficult or challenging situations with diplomacy, tact and professionalism

·         Analytical ability – the ability to successfully interact with external and internal partners to problem solve to achieve goals

·         Excellent verbal and written communication skills

·         Strong organizational and time management skills required


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.