Type d‘emploi: Temps plein
Ville: Florida - St. Petersburg
POSITION: Assistant Product Manager
REPORTS TO: Product Manager, E-Commerce
LOCATION: St. Petersburg, Florida
Lead bi-weekly release management process by performing regular site testing/usability analysis and reporting and support vendor integrations/maintenance.
The Assistant Product Manager is responsible for supporting the Product Manager in ensuring the health and optimization of SalonCentric.com by prioritizing product needs and working closely with internal & external parties to ensure site performance and customer satisfaction goals are met.
o Manage JIRA ticket documentation & submission for bugs and site enhancements
o Maintain frequent monitoring of submitted tickets and respond to questions; oversee change in status, testing, and approval
o Support weekly assignment of priority for tickets to resources and provide visibility to stakeholders on status
o Act as business lead for site release testing activities, provide feedback on open issues and recommended solutions to keep build on track in partnership with UAT team, Digital IT and Product Manager
o Assist in 3rd party service integrations to identify issues and areas of opportunity for optimization.
o Work closely with assigned vendors to establish and maintain good working relationships
o Develop reporting standards for key areas of the site (e.g., login/register, checkout funnels, and 3rd party integrations) to evaluate areas of opportunity to optimize experience
o Support E-Commerce team with QA process for promotions at the daily, weekly, monthly level. Where applicable, establish steps & checkpoints for specific promotion types (e.g., flash sales) to ensure appropriate testing is occurring
o Support Product Manager in conducting focus groups and usability sessions to gain customer insight for improvement of existing features and/or development of new features
o Assist Product Manager in end-to-end project scoping for assigned projects, from discovery phase through to development rollout
o Partner with Product Manager, E-Commerce leadership, Digital IT and external development teams and/or 3rd party vendors to develop solutions
o Work with internal teams to communicate solutions throughout the organization and to customer base
o Product management experience in e-Commerce or technology field preferred