Domaine: Commercial & Retail

Type d‘emploi: Temps plein

Ville: London - Field & Stores

Pays: United Kingdom

L’Oréal is one of the world’s largest consumer goods companies, manufacturing and selling a wide range of beauty products for both women and men.


CARITA is the most prestigious skin care brand in the Professional market; it offers a unique and luxurious range of anti-ageing skincare and treatments to deliver unrivalled dramatic results.


DECLÉOR is the world's leading aromatherapy-based skincare brand, pioneering innovative and exceptional treatments and products using the finest quality essential oils and cutting edge-research

Person Specification:

  • NVQ Level 3 in beauty therapy (or equivalent) qualification is essential
  • Good understanding of retail / beauty environment
  • Ability to manage a team and communicate effectively
  • Previous experience in retail, in a similar environment is essential


  • Manage and motivate retail team, mobile analysts and agency staff
  • Set standards for team and to ensure each individual is adhering to selling standards as laid down by the training department
  • To assist all team members with product knowledge and selling skills, should it be necessary
  • Effectively communicate with team and to carry out regular team meetings
  • Allocate responsibilities to team as and where necessary

Achievement of Targets:

To be aware of all personal and overall targets as laid down and achieve the same

Planning and Organisation:

Forward planning, use of initiative, proactive stance to the retail business

Working Relationships:

Establish and maintain good working relationships with department managers

Knowledge of the Business/Industry:

Awareness of latest trends, competitor aware

Customer Service:

  • Professional standards, achieving sales targets, correct use of procedure, high personal standards
  • Customer approach (traffic stopping)

Product and Brand Knowledge:

  • Range, availability, suitability, product quality, features and benefits
  • Ethos of the brand

Awareness of Company Services:

  • Sale previews, mailing lists, special discounts, customer special orders etc., new product launches etc.

Loss Prevention:

Theft, vigilance, preventative action, company systems and procedures, till point security, lack of stock, proper use of Company property etc.

Counter Presentation

  • Visual merchandising, housekeeping standards on sales floor and backstage beauty room


  • Till procedures, stock counts, stock transfers, stock, ticketing, reporting paperwork.

Training and Communication

  • Your own development, training new staff, communication with the Account Manager and colleagues, correct use of telephone, self-motivation, teamwork

Legal Obligations

  • Health and safety obligations, fire precautions, observing customer rights, awareness of store beauty obligations etc.

Personal Presentation

  • Excellent grooming standards at all times

Events Planning

  • Either on own department or store activity 

Other Duties

  • As and when required.