Fonction professionnelle: Information Systems

Type de poste: Permanent

Type de contrat: Full - Time

Site: Saint Petersburg, FL

Pays: United States

L'Oreal USA

St. Petersburg, Florida

IT Business Analyst, SalonCentric POS

Information Systems, L'Oreal USA Digital IT

Brick and mortar retail has taken on a profound and increased strategic importance to L’Oréal Americas.  We seek a Business Analyst to support the roll-out and production environment of a new point of sale (GK Software POS), customer activity repository (SAP CAR) and omnichannel promotional pricing (SAP OPP) platforms to support the SalonCentric retail stores. This person will work with the VP Retail IT to define the SalonCentric business requirements, document them correctly to ensure the development teams have clear requirements in support of their development and roll-out activities for the new POS application.  This person will be responsible for the system requirements across the applications and processes to make sure the customer has a world-class customer experience and that the store personnel have the right tools to perform their duties

We seek an experienced and strong Business Analyst to identify retail capabilities through relationships with the IT and business teams as well as keeping current with best-in-class retail designs. 


  • Understand the GK POS, CAR and OPP applications to ensure all applications, processes and interfaces are documented clearly for the development organizations.
  • Understand and collect strategic business requirements so systems run effectively during retail business hours.
  • Work with interfacing IT systems and document the necessary maintenance requirements are understand and coordinated across systems so that there is minimal impact on the retail stores.
  • Understand, challenge and formalize business requirements to land at achievable requirements that drives business results
  • Support the design activities for the new applications and outline the appropriate business requirements.
  • Document requirements to support L’Oréal’s Customer Data strategy when at all possible.
  • Manage all relations within his/her domain (IT/business/third parties/vendors).

Key Partnerships:

The Business Analyst owns the relationship between the Business groups and IT Departments and will partner with them to transform the business needs into IT deliverables

  • Strong partnership with the retail store operations team and gain approval of the outlined requirements
  • Deep relationship with IT application leads
  • Engaged and participate in all consumer facing initiatives that may have an effect on our retail customer and document those impacts
  • Lead and manage all necessary committees with internal business clients and IT department to finalize requirements.
  • Work with the project lead to track issues and milestones with other IT organizations (Infrastructure, Architecture, etc.) are meeting project requirements and timelines and are they are being developed and tested for production properly.
  • Participate in daily stand-up calls with the vendors to manage issues and questions that may have with requirements.


  • Outstanding business analyses skills
  • Strong written and verbal communication skills
  • Understands GK POS technology, CAR and OPP applications
  • Strong team player
  • Strong Vendor management skills


  • Minimum 5 years of IT experience; Retail industry experience strongly preferred
  • Bachelors degree in Computer Science, Information Technology or other technical discipline
  • Knowledge of GK-Software POS or other Retail application suite strongly preferred

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.