Domaine: Retail Operations
Type d‘emploi: Temps plein
Ville: UK - England - North-East
Pays: United Kingdom
Decleor Account Manager
To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent people & administrative skills
Master Category Knowledge
Have a full understanding of all Decleor products & Treatments and update the team’s product knowledge where necessary.
Have excellent knowledge of the Decleor Customer Journey
Attend, engage and participate in all brand training, and implement afterwards
Be aware of competitor’s products and activity, and have knowledge of department’s performance in relation to own account and report the information to your line manager.
Have detailed knowledge and awareness of the beauty market.
Execute Business & Operations
Complete all paperwork accurately, legibly and on time
To be fully aware and accountable for achievement of Decleor Retail Targets
Closely monitor stock levels rasie and rectify stock issue following the retailer’s guidelines.
Offer creative ideas to generate new business; with focus on product launches and anniversaries.
Plan and deliver business rotas/daily planners to ensure there is cover across all key trading hours.
Ensure Merchandising Guidelines are followed in your store, maintaining brand image
Perform to personal targets and monitor each team member’s individual target and company KPi’s.
Build strong relationships with the team, store management, retail business manager and Head Office.
Use analytical skills to appraise the business strengths and weaknesses. Devising critical paths with solutions to success.
Be aware of and abide by Department store rules and regulations and to maintain a good working relationship with store personnel
Drive Selling Process/Techniques
Ensure you and your team deliver excellent customer service, inviting customers back for a Decleor Signature treatment.
Generate retail sales through the successful execution of instore events and strengthen brand loyalty
Ensure you and your team make appropriate, personalised product and sample recommendations
Develop the skincare business to ensure gain in market share and increase counter and brand ranking
Foster Service Attitude
Show passion for People and Products.
Ensure you and your team follow the grooming guidelines to promote the brand image.
Ensure the counter and treatment room is a clean and hygienic work area and adhere to hygiene guidelines.
Ensure all customers receive the highest level of service, completing all necessary steps of customer journey
Conduct business to business networking to optimise opportunities for the Decleor Brand, with a focus on demonstrations& events and treatment bookings
Ensure you and your team achieve the new customer and average unit/ pound sales targets
Fosters team spirit
Coaches team members
Leads by example
Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanor, treatment bookings in one to one meetings
Track team performance and manage any non-performers
Assist, when requested, in completing team members performance reviews(MAP and PDR)
· NVQ Level 3, ITEC, City and Guilds, CIDESCO or equivalent qualification in Beauty Therapy
· At least 6 months’ work experience within a salon, spa or retail environment