Job Title Event & Training Operations Manager – L’Oréal Academy (Professional Products Division)

Division: Professional Products Division

Location: 20 Hudson Yards Academy 

Reports To: AVP, Academies 

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Kérastase, Redken, Matrix, and Pureology.  

L’Oréal Academies:

Education is a key priority for the Professional Products division of L’Oreal and our Academies provide enhanced educational offerings for salon professionals. Our dual coast strategy with state of the art facilities will ensure we have maximum reach of stylists and is a hub focused on hairdressing education and training. It provides a space for stylists from around the world to learn and collaborate, with a focus on creativity and the future of hairstyling. The academy offers a range of programs, including signature education courses for all levels, as well as specialized training in areas like color, cutting, and balayage.  

What You Will Learn: 

This Academy Manager a highly operational role requiring strong organizational, logistical, and interpersonal skills. This individual is essentially the "Host" of the L'Oréal Academy, ensuring its smooth and efficient operation.  

Customer Service and Program Preplanning: 

• Customer Service Excellence: Responsibility for high level of customer service, creating a positive and welcoming experience for all academy attendees while addressing any needs that may come up.  
• Event ID Management: Opening and communicating Event IDs to PPD
• Brand Collaboration: Hosting calls with brands to confirm setup needs with clear communication and collaboration to ensure program requirements are met.
• Attendee Management: Overseeing attendee registration and management systems requires proficiency with relevant software and a meticulous approach to data management.

Workshop/Program Setup and Class Execution: 

• Logistics Supervision: Supervising logistics for program coordinators, facility managers, vendor deliveries including all supplies and stock needed. The Academy Manager's plays a central role in coordinating various aspects of the program delivery.

• Inventory Management: Managing inventory for a wide range of items, from academy tools to product stock and styling tools to office supplies and catering materials,
• Class Preparation: Preparing classrooms and workshops, including setting up equipment, arranging furniture, and ensuring adequate supplies, is a key operational responsibility.

Catering and AV Support: 

• Catering Coordination: Ordering and setting up catering for events and classes involves logistical planning and coordination with catering providers.
• AV Support Supervision: Supervising AV support in classrooms ensures that presentations and demonstrations run smoothly. This may involve troubleshooting technical issues and coordinating with AV technicians.

Facility Maintenance and Vendor Management: 

• Vendor Relationship Management: Managing vendor contracts and maintaining successful vendor relationships are key for ensuring smooth academy operations.
• Facility Maintenance Coordination: Coordinating academy maintenance with Campus Experience and communicating needs to the next level manager (N+1) to ensure the upkeep and functionality of the academy facilities.
• Purchase Order Management: Opening purchase orders (POs) for academy vendors involves managing procurement processes and ensuring necessary supplies and services are acquired.

Management and Supervision: 

• Operational Flexibility: The requirement for on-site presence during busy times, evenings, and weekends. Ability to work in a face paced and demanding environment.
• Personnel Supervision: Supervising full-time staff, artists, and contract laborers involves delegating tasks, managing schedules, and ensuring everyone understands their responsibilities.

This Academy Manager role requires a highly organized individual with strong logistical, interpersonal, and problem-solving skills. The ability to multitask, prioritize effectively, and maintain a positive attitude in a fast-paced environment is essential for success. 

What We Are Looking For: 

Required Qualifications: 

• Education Requirements - Degrees/Certifications- Bachelors Degree or higher

• Years of Experience- 5+ years
• Job Specific Experience/Skills – understanding of Professional Industry and understanding of hairdresser’s tools & equipment. 
• Technical Skills (i.e., SAP, MS Office, etc.) Proficient in Excel, Word, Outlook, Teams
• List Physical Requirements of the Role (i.e., sitting, standing, twisting, bending, physical in-office presence) Sitting, standing, bending, moving and setting up of fixtures & tools, lifting of product boxes. 
• Flexibility in work schedule, nights and some weekends. 

Preferred Qualifications: 

• Bachelor of Science degree.
• Relevant Industry Certifications – Cosmetology License preferred but not required
• Soft Skills if applicable (i.e., project management, communication, time management, detail oriented, etc.) Project management, strong logistical skills, interpersonal skills, ability to work in a faced paced environment.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs. 

Additional Benefits Information As Follows: 

Salary Range: $98,400-$140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
• Employee Resource Groups (Think Tanks and Innovation Squads)  

• Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.  

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.