Domaine: Vendeur(se)/Manager

Type d‘emploi: Temps plein

Ville: London - Field & Stores

Pays: United Kingdom

Account Manager

Giorgio Armani Beauty is The Hot Premium Brand of the future. We are a leading luxury designer brand in flagship department stores with make-up and service as the competitive advantage.

 

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.

 

Master Category Knowledge

  • Have a full understanding of all Giorgio Armani products and update the team when necessary

  • Be aware of competitors’ products and activity and have the knowledge of department’s performance in relation to own account

  • Have detailed knowledge and awareness of the beauty market

  • Attend, engage and participate in all brand training, and implement afterwards

 

Execute Business & Operations

  • Complete all paperwork accurately, legibly and on time

  • Be fully aware and accountable for achievement of Account retail targets

  • Closely monitor stock levels, raise and rectify stock issues following retailer guidelines

  • Offer creative ideas to generate new business; with focus on product launches and anniversaries

  • Plan and deliver business rotas / daily planners to ensure there is cover across all key trading hours

  • Ensure merchandising guidelines are followed in store, maintaining brand image

  • Perform to personal targets and monitor each team member’s individual target

  • Build strong relationships with the team, store management, Area Manager and Head Office

  • Use analytical skills to appraise the business’ strengths and weaknesses. Devising critical paths with solutions to success.

  • Be aware of and abide by Department rules and regulations and to maintain a good working relationship with store personnel

 

Drive Selling Process/Techniques

  • Ensure you and your team deliver luxury service, inviting customers back for a return appointment

  • Generate retail sales through the successful execution of in-store events and strengthen brand loyalty

  • Ensure you and your team make appropriate, personalised product and sample recommendations

  • Adopt and abide  by the brands retail excellence tactics

 

Foster Service Attitude

  • Show passion for people and products

  • Ensure you and your team follow the grooming guidelines to promote the brand image Master customer profiling

  • Ensure the counter is a clean and hygienic work area and adhere to hygiene rules

  • Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions

  • Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events

  • Ensure you and your team have a strong focus on link selling and the recruitment of new customers

 

Leadership

  • Fosters team spirit

  • Coach peers

  • Lead by example

  • Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, etc.

  • Track team performance and manage any non-performers.

  • Assist, when requested, in completing team members appraisals (MAP and PDR)

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