Domaine: Ressources Humaines

Type d‘emploi: Temps plein

Ville: UK - England - London, Hammersmith

Pays/Région: United Kingdom

HR Advisor – HR Retail, LUXE Division



The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. This year we were also named one of the world’s most ethical companies by the Ethisphere Institute for the 7th time.

What are key highlights of this role?


Our people are at the heart of our organisation. To enable their success we aim to build simple, clear and easy to use day to day operational HR processes delivering them with consistent levels of excellent customer service within the Retail space.

What are the key duties of this role?

To deliver an excellent employment experience to our in-store Beauty Advisor population, to coach and develop our area people managers whilst driving improvements to the HR Retail function.

Responsible for:


  • Accountable for accurate Beauty Advisor employment processing (starters, maternity and adhoc changes)
  • Collaborate closely with Area Managers and Payroll to ensure zero errors to pay marinating the strong HR reputation within the business.


·   Effective coordination, coaching and risk-management of employee relations including; probationary periods, absence, disciplinary & grievance investigations and capability processes. Working in collaboration with HR Retail Partners and National retail managers/directors on the most sensitive cases.


  • First line HR support for managers and Beauty Advisors, dealing with queries effectively.
  • Coach and build the people management ability of your brand Area Managers (c.35) to improve their level of capability and independence.
  • Work with your HR Retail Partner to train and develop your brand Area Managers including creating and delivering training in the field.


  • Maintain close proximity to your brands through field visits and a network within Head Office.
  • Build commercial awareness of yoru brands Goals and Performance and share the people plans in this context.
  • Meet regularly with the retail management teams to share analysis, highlight trends & identify insights from data including turnover, absence, engagement surveys, exit and stay interviews.


  • Take the initiative to evaluate the effectiveness of current HR processes and implement improvements.
  • Work with the HR Administrator to ensure all people processing is done accurately.
  • Lead and support various HR initiatives across the retail business.


Who we’re looking for…


  • Previous experience in an HR Coordinator or Advisor role, ideally within a large team
  • Studying or recently qualified CIPD (preferable)
  • Ideally, experience in Retail or FMCG companies – or companies with high levels of change and pace
  • Customer service mentality
  • Strong organisational and time management skills with ability to prioritise and adapt
  • Excellent attention to detail and ability to retain knowledge
  • Proactive, confident and enthusiastic
  • Ability to treat all matters with absolute confidentiality and integrity
  • A professional, diplomatic and friendly manner
  • Effective written and oral communication skills
  • Good PC skills with an intermediate knowledge of Microsoft Office (Word, Excel and PowerPoint)
  • Self-confidence and willingness to take full ownership of role

Key competencies

Manages Complexity; Achieves results with integrity; Acts/Leads with human sensitivity; Interacts effectively; Innovates.



Potential next steps following this role


L’Oréal is focused on talent development. You will be supported throughout your career by your colleagues, line manager and the HR team with regular reviews and clear expectations and objectives. If you meet these objectives, you can expect your career to progress to other roles either internationally, regionally or at head office. Possible next steps include, but not limited to a Divisional generalist HR Retail Partner or HR Specialist role or a move into the business.