Fonction professionnelle: Tech

Type de poste: Permanent

Type de contrat: Full - Time

Site: Cairo

Pays: Egypt

Job Responsibilities:

  • Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact
  • Maintain client Software Installations and Upgrades needed.
  • Active Directory Domain Management.
  • Troubleshooting and resolving basic Network issues.
  • Following up with customers to ensure full resolution of issues.
  • Follow-Up IT Helpdesk ticketing system and ensuring that SLA is met based on urgency and priority.
  • Train users on basic applications and create needed documentations.
  • Assist in basic Server and Network Administration tasks.

Job Qualifications:

  • Bachelor degree in Information Technology/Computer Science or relevant field,  or equivalent experience.
  • One or more technical certifications (MCSA, CCNA , A+, Network+, etc.) are preferred.
  • 1-3 years of experience in Helpdesk environment.
  • Proficiency in English written and spoken is required, French is a plus.
  • Customer Centric Mindset.
  • Excellent troubleshooting and analytical  skills
  • Decision maker and has the ability to evaluate situations on spot.
  • Ability to be on-call for urgent situations.
  • Good knowledge in Active Directory is a must.
  • Good Knowledge in VMWare Management, VEEAM, Cisco Routing is a plus
  • Experience in an industrial plant environment is a plus.