Fonction professionnelle: Retail Field

Type de poste: Permanent

Type de contrat: Full - Time

Site: London

Pays: United Kingdom

Kiehl’s Team Leader – Travel Retail - Heathrow, London (40 hours /5 days per week) 

Fasten your seatbelts, and get ready to take off to our 6th continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Dehli, Oslo or Istanbul. Beauty is 30% of the Travel Retail market… and expected to double in 10 years!

Kiehl’s was established in 1851 as an apothecary in the East village of New York. We are a fast-growing brand with an entrepreneurial spirit, dedicated to outstanding service and unique experiences. We want to empower women and men making them feel more confident by offering a personalised and luxury consultation for skincare using our incredible collection of products. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.

You’re passionate about exceptional service and luxury skincare and assisting your managers to achieve results even if you don’t yet have experience in a management role. You’re approachable, friendly and thrive working in a team to create a positive working environment with your colleagues and for your clients on counter.

You’ll have the opportunity to attend Kiehl’s training and education as well as benefit from L’Oréal learning opportunities so you can development yourself within your role, opening up career paths such as becoming a Counter Manager, Business Manager, Boutique management or Area Manager in the future.


To provide exceptional service to Kiehl’s customers, achieving sales target and supporting management

To be successful…

  • Ability to work flexibility during retail hours, which due to the airport being open long hours every day of the year will include evenings, weekends and holidays.
  • Responsible for the team’s rota and workload including promoters.
  • Helps implement strategies from head office and management while supporting the team
  • Coaching and developing your team to ensure they successfully grow within the business while meeting their sales targets and KPI’s.
  • Have a desire to learn fundamental product knowledge (features, benefits, usage) and application techniques to provide best results for clients.
  • Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow.
  • Are comfortable to traffic stop when relevant, to share Kiehl’s products with more people.
  • Ability to use POS software and other digital systems required to successfully run the counter.
  • Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/store, follow merchandising guidelines and ensure on shelf product availability.
  • Develop positive relationships with airport floor managers and head office while building a strong network.
  • Be a brand ambassador with your attitude, eventing and on-brand grooming.
  • Convey passion and master story telling.
  • Connect with our clients and care, provide good solutions and after sales/clienteling.
  • Understanding of Microsoft Office and reporting. You will responsible for reporting the figures from the team so a level of analytics is required.
  • Responsible for stock management.

Since 40 years, L’Oréal is the leader of Travel Retail. We are ideally positioned to offer any traveler the products they need, whatever their beauty rituals. There’s no flight plan. But as pioneers, our people have what it takes to conquer new frontiers!

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing discounts across the L’Oréal portfolio.