Domaine: Retail Terrain

Type d‘emploi: Temps plein

Ville: Ireland - Department Stores

Pays/Région: Ireland

Account Manager

Designer Fragrance houses the fragrances of Giorgio Armani, Ralph Lauren, Cacharel, Viktor & Rolf, Diesel and MMM. Launching highly successful brands year-on-year we have celebrated enormous achievements during the last few years, with some of the most credible brands in the luxury fragrance market and have achieved rankings in the top 5 fragrances in the UK and Irish markets.

 

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.

 

Master Category Knowledge

·       Have a full understanding of all brand products and update the team whenever necessary

·       Be aware of competitors’ products and activity and have the knowledge of department’s performance in relation to own account

·       Have detailed knowledge and awareness of the beauty market

·       Attend, engage and participate in all brand training, and implement afterwards

 

Execute Business & Operations

·       Complete all paperwork accurately, legibly and on time

·       Be fully aware and accountable for achievement of Account retail targets

·       Closely monitor stock levels, raise and rectify stock issues following retailer guidelines

·       Offer creative ideas to generate new business; with focus on product launches and anniversaries

·       Plan and deliver business rotas / daily planners to ensure there is cover across all key trading hours

·       Ensure merchandising guidelines are followed on counter, maintaining brand image

·       Perform to personal targets and monitor each team member’s individual target

·       Build strong relationships with the team, store management, Area Manager and Head Office

·       Use analytical skills to appraise the business’ strengths and weaknesses.

·       Be aware of and abide by Department rules and regulations and to maintain a good working relationship with store personnel

 

Drive Selling Process/Techniques

·       Ensure you and your team deliver luxury service, inviting customers back for a return appointment

·       Generate retail sales through the successful execution of in-store events and strengthen brand loyalty

·       Ensure you and your team make appropriate, personalised product and sample recommendations

 

Foster Service Attitude

·       Show passion for people and products

·       Ensure you and your team follow the grooming guidelines to promote the brand image Master customer profiling

·       Ensure the counter is a clean and hygienic work area and adhere to hygiene rules

·       Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions

·       Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events

·       Ensure you and your team have a strong focus on link selling and the recruitment of new customers

 

Leadership

·       Fosters team spirit

·       Coach peers

·       Lead by example

·       Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, etc.

·       Track team performance and manage any non-performers.

·       Assist, when requested, in completing team members appraisals (MAP and PDR)