Fonction professionnelle: Operations

Type de poste: Fix Term

Type de contrat: Full - Time

Site: Brussels

Pays: Belgium

Key Responsabilities

- Proactively ensure order processing and follow-up until the delivery and the invoicing

- Record, analyze and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution

- Have a daily analysis of the orders portfolio and compare it to the promotion plans. Adapt them to stocks availabilities and to the capacity of distribution centers

- Establish a personalized relationship with the customer in order to optimise the service level

- Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)

- Become the supply chain “specialist” of your customer and proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions

- Enforce the application of our sales terms (see General Terms of Sales or contract with the customer)

Your Profile:

- You have a relevant experience in a similar position

- You have an excellent knowledge of both French and Dutch

- You have a good knowledge of Windows Office, knowledge of SAP is an asset

- You are process minded, solution minded and customer oriented

- You have strong analytical skills but also good communication skills

- You are rigorous, very organised and you can set up priorities

- You are a good team player but you can also work autonomously

- You are flexible and you can cope with stressful situations