Domaine: Systèmes & Technologies de l'Information

Type d‘emploi: Temps plein

Ville: Brussels - Office

Pays: Belgium


L’Oréal Belgilux is hiring an IT Services Manager



About the company:


L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25, 8 billion consolidated sales in 2016.


The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L’Oréal can rely on the support of a performing IT team.


 

Your mission:


  • As IT Services Manager, great customer service and outstanding employee experience are at the heart of what you believe in and in everything you do.

  • You thrive in a busy and dynamic environment, serving a diverse audience of about 500 staff in the Belgian market and in the field/retail.

  • You put yourself in your customers’ shoes and treat them as you would like to be treated, especially when they are having a “bad tech day”.

  • You are passionate about IT innovation and the value that the IT Services function provides to our business.

  • You are technically minded but when you speak to your customers, you do so in language they will understand. You explain and show, driving user adoption and value, not just deployment.

  • You are a positive person with a “can-do” spirit, who smiles in the face of challenge and see simplicity in a complex world.

  • You are highly structured, focused upon efficiency / continual improvement, equally at home working operationally and on delivering projects.

  • You inspire your staff, foster a team identity/spirit and lead them to continued success.

  • You collaborate with the other IT teams to give a seamless service to our internal customers

  • You are approachable and a great communicator, comfortable working with people at all levels within our organisation. 

  • You build your people network so that your business customers know you personally and see you as one of their key go-to people.

  • Putting it simply - You are the face of IT.


Your key job accountabilities:


  • Manage and develop the IT Service Desk to deliver an outstanding level of customer service to all 500 computer-users in Belgium.

    • Provide on-site support for office-staff, remote support for field and ‘agile’ workers

  • Manage desktop services

    • Asset Management

      • Workstations / Mobile Devices / Tablet Computing

    • Workstation mastering (SCCM)

      • Procuring new equipment

      • Managing roll-outs & upgrades

      • Operating System and Application maintenance, support and patching

  • Managing user-accounts

    • Troubleshooting

    • Implementing Policies & Procedures

    • Implementing L’OREAL Group policies when required

    • Providing support to new-starters

      • IT inductions

  • Provide coaching & on-site training to the IT Service Desk team

  • Provide in dept technical support for IT Service Desk team, and other IT functions: duplicate problems and define root causes, using product designs, code, or specifications

  • Provide VIP technical support for business-leaders

  • Plan and provide support for key business events

  • Aid local technical projects when required

  • Plan and implement global projects as/when required

  • Manage and deliver IT Service-orientated projects, from start to finish

  • Adapt and adopt ITIL principles to the L’OREAL culture


Your profile

  • Bachelor Degree in Computer Science or equivalent work experience

  • 3 to 5 years of experience in a similar role

  • Bilingual French and English, Dutch is a plus

  • ITIL Foundation Certified

  • Strong skills in Microsoft Windows platforms (in particular Windows 10), Microsoft Certificates are a main asset

  • A good working-knowledge of Microsoft’s Active Directory and Office 365 / Exchange Online principles

  • Strong skills in an ITSM platform for Incident / Asset Management and Service Requests

    • Familiarity with the ServiceNow ITSM application advantageous

  • Mobile Device Management Concepts

    • Familiarity of AirWatch’s MDM Solution advantageous

  • Project Management skills, proactive, structured and process-oriented

  • Vendor Management

  • Very good people management and coaching skills; experience as a team leader is an asset

  • Customer-oriented and service-minded, ability to translate technical issues into business-language, at various levels

  • Excellent written and verbal communications


Our offer


We offer large development opportunities in a stimulating and passionate environment, inside a worldwide settled leading company.