Domaine: Opérations

Type d‘emploi: Temps plein

Ville: Prague

Pays/Région: Czech Republic

In our company Customer service is much more than just talking with clients. It’s about the process management and innovations.

 

Are you interested in a highly prospective career in Customer service?
Would you like to learn new things and develop yourself further?

JOIN OUR TEAM IN OPERATIONS DEPARTMENT!


Be the privileged interlocutor of clients within the customer service and ensure the complete execution of the order-to-cash cycle.

 

YOUR RESPONSIBILITIES:

  • Establish a personalized relationship with the client in order to optimise the service level.
  • Proactively ensure order processing and follow-up until the delivery.
  • Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
  • Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution.
  • Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
  • Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions. - Be responsible for the client accounts clarity (clearing of accounts)
  • Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
  • Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.
  • According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)

 

IDEAL CANDIDATE:

  • is a University graduate or have up to 2 years of working experience
  • native Czech/Slovak, fluent English
  • is highly motivated and open to the international environment
  • possess strong PC skills (MS Office)
  • has a strong communication skills and is proactive and precise
  • enjoys seeking new and creative solutions to business problems

 

WHAT WE OFFER:

  • Motivating and modern working environment
  • Program for personal and professional development
  • Dynamic and entrepreneurial working environment
  • Attractive salary and package of benefits
  • Wide range of local and regional career opportunities

 

If this position interested you, do not hesitate and send us your CV.

We are looking forward to hear from you soon J