Type d‘emploi: Temps plein
Pays/Région: Czech Republic
In our company Customer service is much more than just talking with clients. It’s about the process management and innovations.
Are you interested in a highly prospective career in Customer service?
Would you like to learn new things and develop yourself further?
JOIN OUR TEAM IN OPERATIONS DEPARTMENT!
Be the privileged interlocutor of clients within the customer service and ensure the complete execution of the order-to-cash cycle.
Establish a personalized relationship with the client in order to optimise the service level.
Proactively ensure order processing and follow-up until the delivery.
Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution.
Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions. - Be responsible for the client accounts clarity (clearing of accounts)
Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.
According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
is a University graduate or have up to 2 years of working experience
native Czech/Slovak, fluent English
is highly motivated and open to the international environment
possess strong PC skills (MS Office)
has a strong communication skills and is proactive and precise
enjoys seeking new and creative solutions to business problems
WHAT WE OFFER:
Motivating and modern working environment
Program for personal and professional development
Dynamic and entrepreneurial working environment
Attractive salary and package of benefits
Wide range of local and regional career opportunities
If this position interested you, do not hesitate and send us your CV.
We are looking forward to hear from you soon J
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