Domaine: Digital

Type d‘emploi: Temps plein

Ville: ILE DE FRANCE (except Paris)

Pays: France

Organization :

L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25, 26 billion consolidated sales (in 2015).

The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L’Oréal can rely on the support of a performing IT team.

IT EMEA’s purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions across Europe, Middle East and Africa.

As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)

Responsibilities and main missions:


  • The Demandware project manager will be responsible of the implementation, for a dedicated list of brands, of the Demandware ecommerce CORE solution, in Western and Eastern Europe, Africa and in the Middle East.
  • Position requires strong technical background and hands on experience on Demandware or similar eCommerce Platforms,
  • Close working relationships with business partners, external strategic partners, hub IT teams, Demandware Competence Center and the Digital EMEA IT Director


Key job accountabilities:


  • Rollout project management (both localization of a brand CORE solution or development of a complete storefront solution for a local project) 
  • External vendors management (EMEA integrator, Link Partners, specific suppliers)
  • Countries Demand management (estimates, business facing)
  • Roadmap definition and updates
  • Rollout Methodology definition (Tools, best practice, localization kit..)
  • Rollout budget management, SOW management, and cost model definition
  • Regular communication, Steering committee setup
  • Support Change management
  • Technical Expertise on the chosen solutions
  • Liaise with Demandware Competence Center for functional and technical content and evolutions
  • Liaise with the local IT (back office), Global IT, CDO  and business digital teams
  • Anticipate and adjust the right organization, internal or external  to address the domain and projects

Experience and expected qualities:


  • 3-5+ years of experience with managing ecommerce rollout projects, including, catalog management,  payment, shipping, ratings & review, personalization, syndication, CRM, social login  and cookie management  topics
  • Significant project management experience with a deep understanding of project and process design, methodology and tools
  • Back office flows, OMS and  an order to cash integration
  • PIM and CRM integration
  • Ability to coordinate and work in multiple simultaneous projects
  • Team work in a multinational environment
  • Ability to track and report status to IT management and business partners
  • Strong written, verbal, and presentation skills
  • Have a customer focused attitude
  • Strong IT vendor management expertise is a must.
  • Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
  • Experience in analysis and documentation of technical requirements for ecommerce projects
  • Technology Assessment and Evaluation Skills.
  • Experience in cosmetic/FMCG/retail industry is preferred
  • Business analysis & ROI skills.
  • People management experience a plus
  • Fluent English. French is a plus.


Technical skills:

  • Demandware or any other major ecommerce platform (Magento,, Hybris, CommerceOne)
  • Monitoring Tools (Selenium, Iplabel, Keynote,…)
  • Systems integration ETL, Web service (REST, SOAP), Batch, EDI, SFTP.
  • SAP implementation and/or support experience is a plus.
  • Agile methodology knowledge is a plus
  • HTML, CSS, JavaScript,
  • Analytics - Google Analytics Premium, Omniture, Coremetrics, GWMT.
  • SEO best practice and follow up
  • Exposure to mobile, Omni –channel technology tools and principles around responsive design, hybrid applications, mobile applications.
  • Cross-Browser testing / functionality
  • Ticketing tools, JIRA, Mantis
  • Microsoft Office applications -- Office Suite (Project, PowerPoint , Excel, Word), Visio and Project
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