Domaine: Opérations

Type d‘emploi: Temps plein

Ville: Budapest - Office

Pays/Région: Hungary

L'Oréal Magyarország

is looking for Customer Service Supervisor to manage the order to cash cycle based on strong relationships with our customers and meeting their needs in a cost efficient manner.


  • Establish customer service objectives and priorities: overall and team specific objectives

  • Recommend initiatives with customers to optimize flows (information, products, financial) and costs

  • Define scorecards for key indicators follow-up and focus on service levels

  • Ensure complete and regular exchange of information with Sales Department and Supply Chain management concerning customers

  • Communicate customer constraints / requests to other supply chain teams

  • Participate in customer service budget construction

  • Recruit, develop and manage his/her team, ensuring knowledge transfer and change management

  • Build customer relationships including customer meetings and exchange market information


  • Minimum 3 years of experience in customer service or customer oriented position(sales, supply chain)

  • Expertise in customer supply chain

  • Customer relation / interpersonal skills

  • Commercial knowledge

  • PC literacy (Excel, Outlook, WORD…)

  • Native Hungarian and fluent English

  • Management experience is advantage.

We offer:

  • Competitive compensation package

  • Potential of professional growth

  • Background of a strong international company