Domaine: Retail Terrain

Type d‘emploi: Temps plein

Ville: East Coast Region - Pahang

Pays: Malaysia

Key Responsibilities:

  • Able to demonstrate expert product knowledge (features, benefits, usage) and application techniques.
  • In-depth understanding on service excellence and brand expectation on best-in-class service.
  • Lead by example to drive team to deliver outstanding customer service.
  • Monitor POS customer service level at brand standard.
  • Derive action plans with team for improvements.
  • Lead and drive the team to achieve store retail target by delivering outstanding customer service.
  • Keep track on Retail KPIs and prevailing market information.
  • Identify business strengths, opportunities at counter and coordinate with retail and training team for actions to maximize selling opportunity.
  • Generate sales to achieve individual sales target by applying outstanding service.
  • Maximize selling opportunity by link-selling.
  • Responsible for managing daily, weekly, monthly operations at point of sales (POS) activities:
    • POS and Individual Sales Goal Setting
    • Follow brand CRM procedures to recruit and loyalize customers.
    • POS system (e.g. MARS) operations
    • Inventory (stock & tester) management
    • Security and cash procedures
    • Drive counter quality complying with merchandising guidelines.
    • Responsible to acknowledge/record all customer complain and issues and ensure complete follow through of all issues and report to management.
    • Responsible for recruitment, and to motivate, coach and develop team members.
    • In boutique, resolve boutique operational issues with autonomy.


Requirements:

  • Minimum SPM Level or equivalent
  • At least 2 years of working experience in retail; experience in the Beauty industry is an advantage
  • Excellent communication skills with a pleasant disposition
  • With strong sense of responsibility & proactivity.
  • Able to speak in English and Bahasa. Mandarin is an added advantage
  • Willing to work shifts hours.


Remuneration Package include the following:

  • Competitive remuneration package
  • Accommodation provided
  • EPF
  • Complementary quarterly products benefit
  • Staff Purchase
  • OT Applicable
  • Incentive Entitlement
  • Panel Doc & Medical Insurances Coverage
  • Dental
  • Cost Of Living allowance (COLA)
  • Grooming Allowance
  • Transport Allowance Provided
  • Working Hours – 7 hours and 1 hour break