The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
Customer Supply Chain Executive
Based in Nottingham
Mat leave cover - 12 months Secondment or Fixed Term Contract
As part of the UK LUXE Customer Supply Chain function and reporting into the Senior Customer Supply Chain Manager, this exciting role will take on full responsibility for managing the supply chain relationship of one or a group of customers delivering operational excellence across the full end to end supply chain.
Be responsible for:
§Order management. Ensuring the right orders are placed at the right time to satisfy the requirements of both businesses through analysis of order patterns and quantities. Maintain query resolution within agreed SLA’s.
§Service rate protection. Maximise/visibility to help the right decisions be made. Work with full team to support the overall supply chain mission SR 98% +
§Relationship Management. Manage the relationship with the key customer stakeholders towards a true collaborative relationship.
§Manage returns. Manage End to End process, simplify & improve efficiency.
§Customer Claims Management. Manage claims & non-conformance charges.
§Master data alignment. Ensure the retailer’s catalogue is fully aligned.
§Seek supply chain efficiencies. Look to optimise ordering & shipping parameters and/or scheduling, linking to CTS.
§Projects. Successfully implement and support key supply chain initiative.
Skills in Relationship Management
•Past record of matching the needs of L'Oréal and the customer in a positive way.
•Ability to engage and positively Influence external stakeholders.
Supply Chain Knowledge/Experience
•Excellent understanding of key Supply Chain functions including; Demand Planning, Supply Planning, Physical Distribution and their interdependencies.
Customer facing experience
•Ability to engage and influence our customers towards execution of best practice.
•Knowledge of key customer supply chain processes and experience of positive change management.
Problem Solving Skills
•Able to solve problems effectively, looking for alternative solutions when challenged and able to communicate new methods to others.
Excellent Communication skills
•To be able to effectively communicate with stakeholders at all levels, communicating challenges and successes both internally and externally.
•Working knowledge of internal systems eg: SAP, Excel and BI. Customer systems experience an advantage.
Excellent Attention to detail