Fonction professionnelle: Operations

Type de poste: Permanent

Type de contrat: Full - Time

Site: City of London

Pays: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

Customer Supply Chain Manager - Luxe

Based in Hammersmith

As part of the UK LUXE Customer Supply Chain function and reporting into the Senior Customer Supply Chain Manager, this exciting role will take on full responsibility for managing the supply chain relationship of one or a group of customers delivering operational excellence across the full end to end supply chain.

You will

Be responsible for:

  • Order management. Ensuring the right orders are placed at the right time to satisfy the requirements of both businesses through analysis of order patterns and quantities.
  • Key KPI tracking. Main KPIs are: Service Rate, OTIF, Stock In Trade, On shelf availability and Cost to serve.
  • Collaborative forecasting process. Ensure the process for best in class collaborative sell-in forecasting.
  • Lead account collaborative strategy. Build a plan for growth and optimal cost, combining the key focusses of both businesses.
  • Relationship Management. Manage the relationship with the key customer stakeholders towards a true collaborative relationship. Regular meeting with key customer contacts.
  • Maximise OSA. Influence ordering parameters to maximise OSA. Weekly reporting and identify and resolve issues.
  • Improve product availability in stores. Through regular catalogue cleaning and a collaborative discontinuation process.
  • Support partnership agreements. Report end of month stock & provide evidence during key trading periods.
  • Focus on quality of Stock In Trade & joint action plans with commercial team.
  • Master data alignment. Ensure the retailer’s catalogue is fully aligned.
  • Seek supply chain efficiencies. Look to optimise ordering & shipping parameters and/or scheduling, linking to cost to serve.
  • Projects. Successfully implement and support key supply chain initiative.

You Have

Skills in Relationship Management

Past record of matching the needs of L'Oréal and the customer in a positive way.
Ability to engage and positively Influence external stakeholders.

Supply Chain Knowledge/Experience

Excellent understanding of key Supply Chain functions including; Demand Planning, Supply Planning, Physical Distribution and their interdependencies.

Customer facing experience

Ability to engage and influence our customers towards execution of best practice.
Knowledge of key customer supply chain processes and experience of positive change management.

Problem Solving Skills

Able to solve problems effectively, looking for alternative solutions when challenged and able to communicate new methods to others.

Excellent Communication skills

To be able to effectively communicate with stakeholders at all levels, communicating challenges and successes both internally and externally.

Systems Knowledge

Working knowledge of internal systems e.g: SAP, Excel and BI.

Project Management

Excellent organisation and prioritisation skills – able to work effectively to deadlines

Excellent Attention to detail