As a member of the IT Digital team, you will work closely with your peers and business partners in order to implement, rollout, upgrade and support Group, Zone and local digital solutions.
This position will help deliver and maintain a broad spectrum of digital, data insights and innovative service solutions for L’Oreal UKI, including, but not limited to Digital Asset Management (DAM), Product Information Management (PIM), eCommerce (D2C, e-Retail, B2B, B2E), Social Commerce, Consumer CRM / Insight analytics, Loyalty, Consumer services, Cyber-security, GDPR and other digital Innovations focusing on delivering high-quality, consumer centric solutions in full partnership with the business.
•Be a dynamic, agile and customer/consumer centric local project manager, relationship manager and support partner for the rollout, maintenance and first line support of Group, Zone and local digital solutions.
•Collaborate with the EMEA IT Digital and Group CDO teams on the effective implementation of the L’Oreal Group / ZONE digital strategy.
•Work closely with the business, Data Protection Officer and IT Security teams in order to ensure our many digital solutions remain secure and GDPR compliant
•Maintain close awareness of internal customer’s priorities and activities and how they relate to overall objectives.
•Develop and manage strong relationship with digital and e-Business teams, other IT teams and external vendors
•Ensure that proposed solutions are aligned with the L’Oreal IT standards. Governance and strategy
•Facilitate best practice sharing across Divisions to deliver best value for money and best solutions
•Influence the Group/ZONE Digital IT solutions to deliver the best Digital IT answers for the UK
•Adapt & adopt the L'OREAL simplicity culture – “Connect, innovate, Accelerate”
•Customer/Consumer Centric : Outstanding customer service is at the heart of what you believe in and in everything you do. You put yourself in your customers’ shoes and treat them as you would like to be treated.
•Credible : You build and establish credibility and trust; adds value and influences, combined with the ability to demonstrate passion to drive change
•Expert : You are technically minded but when you speak to your customers, you do so in language they will understand. You explain and show, driving user adoption and value, not just deployment.
•Great Attitude : You are a positive person with a “can-do” spirit, who smiles in the face of challenge and see simplicity in a complex world.
•Curious & inquisitive : your enquiring mind will help anticipate, identify and optimize opportunities
•Organized : You are highly structured, focused upon efficiency / continual improvement.
•Collaborative : You collaborate with the other teams to give a seamless service to our internal customers
•Communicator : You are approachable and a great communicator, comfortable working with people at all levels within our organization.
•Connected : You build your people network so that your business and IT Partners know you personally and see you as one of their key go-to people.
•2-4 years of experience working within digital technology teams
•Proven experience of project managing (Agile an advantage) and successfully delivering Digital, Data and e-commerce projects
•Ability to work closely with Security and Legal teams to ensure our digital solutions adhere to industry best practices
•Experience in some / all of the following would be an advantage :
•e-commerce delivery (B2C, B2B, B2E, PSPs) and Omni-channel strategies
•Consumer CRM / data analytics, Loyalty
•Product Information Management (PIM) and Digital Asset Management (DAM)
•Social Commerce and Social services
•Web hosting, Cyber-security and solution monitoring best practices
•Managing integration of websites and digital solutions into SAP backend environments
•Operational experience of supporting / working with partners to ensure stable, performant digital environments
•Strong Change management experience