Fonction professionnelle: Information Systems

Type de poste: Permanent

Type de contrat: Full - Time

Site: London

Pays: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

Digital IT Project Manager

UK & Ireland


As a member of the IT Digital team, you will work closely with your peers and business partners in order to implement, rollout, upgrade and support Group, Zone and local digital solutions.


This position will help deliver and maintain a broad spectrum of digital, data insights and innovative service solutions for L’Oreal UKI, including, but not limited to Digital Asset Management (DAM), Product Information Management (PIM), eCommerce (D2C, e-Retail, B2B, B2E), Social Commerce, Consumer CRM / Insight analytics, Loyalty, Consumer services, Cyber-security, GDPR and other digital Innovations focusing on delivering high-quality, consumer centric solutions in full partnership with the business. 

Be a dynamic, agile and customer/consumer centric local project manager, relationship manager and support partner for the rollout, maintenance and first line support of Group, Zone and local digital solutions.
Collaborate with the EMEA IT Digital and Group CDO teams on the effective implementation of the L’Oreal Group / ZONE digital strategy.
Work closely with the business, Data Protection Officer and IT Security teams in order to ensure our many digital solutions remain secure and GDPR compliant 
Maintain close awareness of internal customer’s priorities and activities and how they relate to overall objectives.
Develop and manage strong relationship with digital and e-Business teams, other IT teams and external vendors
Ensure that proposed solutions are aligned with the L’Oreal IT standards. Governance and strategy
Facilitate best practice sharing across Divisions to deliver best value for money and best solutions
Influence the Group/ZONE Digital IT solutions to deliver the best Digital IT answers for the UK

Adapt & adopt the L'OREAL simplicity culture – “Connect, innovate, Accelerate

Customer/Consumer Centric : Outstanding customer service is at the heart of what you believe in and in everything you do.  You put yourself in your customers’ shoes and treat them as you would like to be treated.
Credible : You build and establish credibility and trust; adds value and influences, combined with the ability to demonstrate passion to drive change
Expert : You are technically minded but when you speak to your customers, you do so in language they will understand. You explain and show, driving user adoption and value, not just deployment.
Great Attitude : You are a positive person with a “can-do” spirit, who smiles in the face of challenge and see simplicity in a complex world.
Curious & inquisitive : your enquiring mind will help anticipate, identify and optimize opportunities
Organized : You are highly structured, focused upon efficiency / continual improvement.
Collaborative : You collaborate with the other teams to give a seamless service to our internal customers
Communicator : You are approachable and a great communicator, comfortable working with people at all levels within our organization. 
Connected : You build your people network so that your business and IT Partners know you personally and see you as one of their key go-to people.

2-4 years of experience working within digital technology teams
Proven experience of project managing (Agile an advantage) and successfully delivering Digital, Data and e-commerce projects
Ability to work closely with Security and Legal teams to ensure our digital solutions adhere to industry best practices
Experience in some / all of the following would be an advantage :
e-commerce delivery (B2C, B2B, B2E, PSPs) and Omni-channel strategies
Consumer CRM / data analytics, Loyalty
Product Information Management (PIM) and Digital Asset Management (DAM)
Social Commerce and Social services
Web hosting, Cyber-security and solution monitoring best practices
Managing integration of websites and digital solutions into SAP backend environments
Operational experience of supporting / working with partners to ensure stable, performant digital environments
Strong Change management experience
Agile mindset