Domaine: Commerce & Business Development

Type d‘emploi: Temps plein

Ville: UK - England - London, Hammersmith

Pays/Région: United Kingdom

National Account Manager (Maternity cover)

Professional Products Division


The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 38 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. This year we were also named one of the world’s most ethical companies by the Ethisphere Institute for the 9th time.

The Professional Products Division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair, skin and beauty products. The 11 brands within this division are L’Oréal Professionnel, Kérastase, Shu Uemura Art of Hair, Redken, Pureology, Matrix, Biolage, Décleor, Carita, Baxter and soon to join the division will be Pulp Riot. Our brands have made us the world leader in professional beauty products and one of the most dynamic places to pursue your career in the UK.

This is an exciting new opportunity for an experienced National Account Manager with strong influencing skills to join the L’Oréal Professional Products Division as National Account Manager. You will work within the UKI National Accounts team, and report into the National Accounts Director managing the full portfolio of PPD brands including L’Oréal Professionnel, Kérastase, Redken, Pureology, Matrix, Décleor and Carita across colour, back wash services, retail, styling and beauty in these customers.

So, what’s the role?

You will be responsible for growing our National Accounts business across all brands, using a collaborative approach and striving towards mutually beneficial outcomes, ensuring industry leading customer service is achieved at all times.  You will be driven by the challenge of growth and exceeding targets through and have experience managing bespoke promotional plans, volume driving initiatives and education programmes.

What will I do?

You will:

  • Have full Ownership of the contract negotiation, relationship, execution and achievement from the board of the customer to the hairdresser in the salon.
  • Agree and manage a strong Joint Business Plan to ensure growth objectives are achieved and contract expectations met.
  •  .
  • Create trade marketing plans specific to customers in line with the broader PPD business plan and individual brand plans, across customers marketing platforms including in salon, e-com, digital and PR.
  • Manage account specific budgets in line with objectives and contractual obligations.
  • Oversea supply chain with the account through forecasting and delivery.
  • Forecast accurately using data analysis to identify risks and opportunities.
  • Maintain and agree contractual obligations, and ensure the highest levels of customer service and experience to prohibit competitor intervention.

You are:

  • Entrepreneurial. Every single day, you spot opportunities to shake things up.
  • Super creative. There’s no blueprint for the future. You’ll have to design it.
  • Adventurous. L’Oréal is for pioneers. So you’ll embrace challenges and change.
  • Only human. You’ll make mistakes sometimes but you have no fear of failure because you’re smart enough to learn from mistakes.
  • Ambitious. You crave success and we’ll support you all the way. That way, we all win.
  • Respectful. Whoever you’re talking to, you treat everyone the same.
  • One of the gang. Even if you’re Superman or Wonder Woman, you recognise that teams are the real heroes. And so do we
  • Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
  • You. You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are.

You have:

  • Excellent communication and influencing skills with experience of building relationships across an organisation.
  • A solutions orientated mindset with the ability to work accurately at pace and cope with ambiguity.
  • Experience of managing change - through rapid growth.
  • A strong stakeholder management experience and the ability to influence at all levels.
  • Strong analytical and problem-solving skills.
  • Ability to analyse data, draw accurate conclusions and communicate key messages succinctly.
  • Strong planning and organisation skills – with an ability to appropriately re-prioritise and change as required to meet deadlines.
  • Is risk aware and builds contingency into plans.
  • What could this mean for my career?

L’Oréal is focused on you and in developing your strengths, so you can be the best version of yourself. You will be supported throughout your career by your colleagues, line manager and the HR team with regular reviews and clear expectations and objectives. If you meet these objectives, you can expect your career to progress to other roles either internationally or at head office. Your destination is up to you.

What’s in it for me?

  • World class learning and development opportunities.
  • Excellent benefits including pension, profit share, product discounts and a competitive salary.
  • Work with some of the biggest brands in the business, and the most passionate people in beauty.
  • The opportunity to be empowered and to lead the change you want to see within the biggest beauty company in the world.


Then what are you waiting for. Visit our careers page and be part of the professional revolution