Fonction professionnelle: Digital
Type de poste: Permanent
Type de contrat: Full - Time
Site: New York, NY
Job Title: Manager, Data Driven Experience (CRM) Analytics
Division: Professional Products Division (PPD)
Location: New York, NY
Reports To: Assistant Vice President, Data Driven Experience (CRM) Analytics
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L’Oréal Professional Products, our mission is to support hairdressers, develop the hair industry sustainably, and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes Biolage, Kerastase, L’Oréal Professionnel, Matrix, Mizani, Pureology, Redken, and Shu Uemura.
What You Will Learn:
The Manager, Data Driven Experience (CRM) Analytics is responsible for proactively mining, querying, and analyzing the CRM database (loyalty, D2C and B2B) to execute on the PPD analytics roadmap. This role will partner with the PPD brands & cross-channel teams to develop campaign analysis to identify consumer insights that support our direct-to-consumer, business-to-business, and e-commerce distribution channels. Responsibilities include:
The expectation is that this individual will become an expert on the PPD customer, both on the consumer and professional sides of the business by developing and disseminating customer insights and analyses that support business objectives.
What We Are Looking For:
What’s In It For You:
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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