Domaine: Retail Terrain

Type d‘emploi: Temps plein

Ville: UK - England - Greater London

Pays/Région: United Kingdom

Key Holder – Urban Decay

Urban Decay means beauty with an edge. We embody an avant-garde attitude with unique style in all of products. We create new beauty rules with an aim to always deliver our customers something they have never seen before. If you are passionate about make-up and love creating new styles then you could be the ideal candidate for us. You could be the face of our brand in one of our premium locations where every day means a new opportunity to make one of our customers feel special. So why not join?


The Key Holder assists the Store Manager and Assistant Store Manager in motivating and inspiring the team to achieve store productivity goals.  The Key Holder also provides a strong leadership presence in the store, while ensuring that all customers receive good service and quality merchandise.


  • Assists Store Manager and Assistant Store Manager in responsibility for the store.
  • Consistently creates a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs.
  • Demonstrates desired behaviours for staff including a passion for beauty and self-expression, driving sales, handling difficult and/or complicated sales, cash management, inventory control and follow up with customers.
  • Performs all duties of an Associate while also functioning as a Key Holder
  • Utilises company tools to diagnose opportunities and develops action plans to improve results.
  • Assists in planning, and execution of all merchandising direction, campaigns, and sales promotions.
  • Assists Store Manager and Assistant Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, host events and expand markets.
  • Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
  • Ensures staff is trained and knowledgeable in beauty, customer service, merchandising and operations.
  • Forecasts/reforecasts business, focusing on productivity to meet sales goals.
  • Enforces all company policies and procedures, including health, safety, and security.
  • Manages store controlled expenses to budget, identifying opportunities to increase contribution.
  • Manages and controls shrink.
  • Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business.
  • Assists Store Manager in driving customer loyalty and creates relationships with local community.
  • Enforces all company policies and procedures, including health, safety, and security.
  • Ensures all pricing, signage, and displays are correct at all times.
  • Maintains acceptable levels of merchandise based on turn at all times.
  • Performs all duties as directed by supervisor.
  • Strong verbal and written communication skills.
  • Cosmetic experience and clientele experience a plus.
  • Excellent client service, communication and organisation skills.
  • Possess strong interpersonal skills to communicate with confidence to both internal and external customers.
  • Passion for beauty