The MUA (m/w/d) take business ownership, working 360° with other stakeholders to ensure sustainable business success and maximize sells by building brand awareness through make up expertise.

RESPONSIBILITIES

DEVELOP BUSINESS through SALES & EVENTS

• Adapt Retail Education strategy according to the country Make Up strategy
• Generate turn over and loyalty through competition, events and PR
• Develop CRM at POS to build customer loyalty

DEVELOP BA’S MAKE UP EXPERTISE through TRAINING & COACHING

• Adapt training material & technics (e-learning, memo card, in class pedagogy…)
• Train and develop Make -up Specialists and BAs on products, selling-method, link & cross-selling
• Coach Make-up specialists at POS  to ensure they are reaching KPIs

BUILD A COMMUNITY THAT SELLS through PR & DIGITAL

• Animate a MU learning community with passion, building a team of make Up Experts that sells.
• Influence internally and externally through community management : FB, Instagram, Blogs
• Play a PR role, including in Digital

REQUIREMENTS

• Advanced Make up Artistry
• Sense of aesthetic
• Great customer service
• Deep ability to address customer concerns
• Demonstrate empathy while constantly moving the client towards commitment.
• Multitasking and Problem solving
• Communication skills incl in social networks
• Organization skills