The MUA (m/w/d) take business ownership, working 360° with other stakeholders to ensure sustainable business success and maximize sells by building brand awareness through make up expertise.
DEVELOP BUSINESS through SALES & EVENTS
- Adapt Retail Education strategy according to the country Make Up strategy
- Generate turn over and loyalty through competition, events and PR
- Develop CRM at POS to build customer loyalty
DEVELOP BA’S MAKE UP EXPERTISE through TRAINING & COACHING
- Adapt training material & technics (e-learning, memo card, in class pedagogy…)
- Train and develop Make -up Specialists and BAs on products, selling-method, link & cross-selling
- Coach Make-up specialists at POS to ensure they are reaching KPIs
BUILD A COMMUNITY THAT SELLS through PR & DIGITAL
- Animate a MU learning community with passion, building a team of make Up Experts that sells.
- Influence internally and externally through community management : FB, Instagram, Blogs
- Play a PR role, including in Digital
- Advanced Make up Artistry
- Sense of aesthetic
- Great customer service
- Deep ability to address customer concerns
- Demonstrate empathy while constantly moving the client towards commitment.
- Multitasking and Problem solving
- Communication skills incl in social networks
- Organization skills