Fonction professionnelle: Digital

Type de poste: Permanent

Type de contrat: Full - Time

Site: Bangkok

Pays: Thailand

At L'Oreal, Beauty is our passion and Innovation is fuel for driving us to the destination. As consumers' behaviors have changed a lot in the past few years from offline to online channel, L'Oreal as a provider, we have adapted ourselves in order to support consumers precisely. 

Our E-Commerce channel has been expanded and we are looking for an experienced candidate who has solid background in commercial online to join a new challenging opportunity in the E-Commerce team.

Here are the scope of responsibilities, you will be exploring if you agree to join the team

  • Owns Reactive and Proactive Consumer Engagement through Live Chat in Seller Centre

Ø  Mans Seller Centre and Responds to Consumer Queries in Live Chat

Ø  Directs Consumers to right place (i.e. “Lazada Track My Parcel” on Homepage to track shipment

Ø  Answer Consumer Questions on Brands/Products, whilst attempting to Convert and Upsell

Ø  Proactively engages previous consumers with incentives/vouchers, to drive Repeat, New Trial and Annual Basket Spend. (legal clarification on data usage pending)

Ø  Incentivises Consumers to leave Ratings & Reviews

  • Drives Satisfaction and Sales

If you think you are ready for the new exciting journey and you have qualifications matched with the below criteria, which are:

  • Bachelor’s Degree in any fields
  • Previous Beauty Advisor Experience
  • Ideally good Offline BAs for our Brands
  • Comfortable with basic technology (i.e. using Seller Centre)
  • Happy to talk to Consumers Online vs. In Person
Feel free to share your CV with us at L'Oreal Thailand by submitting your updated profile. Believe me, You are truly WANTED!!