Domaine: Retail Terrain

Type d‘emploi: Temps plein

Ville: Colorado - Denver

Pays/Région: USA

L'Oreal Travel Retail Americas - DENVER - Counter Manager Kiehl's & UD

The Counter Manager is our brand(s) ambassador who manages beauty advisors and drives the business at the point of sale for one of our retail partners. As a Counter Manager, you will lead a team of beauty advisors by monitoring and managing the sales targets established to achieve market share growth.  You will have the opportunity to empower a group of beauty advisors through effective people management and play a key role as the main point of contact for the L’Oréal Travel Retail Americas head office.   A candidate must possess a passion for beauty, exceptional interpersonal and communication skills, and a drive for sales achievement with integrity to deliver retail excellence.  As a Counter Manager you will have the tools to:

  • Execute daily business operations and ensure compliance to foster sales
  • Give customers a unique experience, building customer loyalty
    • Establish deep customer connection with emotional bonds
    • Demonstrate the uniqueness of the product for the customer
    • Demonstrate a High sense of luxury
    • Deep knowledge on brand(s) and categories
    • Deep knowledge on competition and industry trends
    • Global shopper centric
    • Manage applicable PR events and animation fully embodying the brand(s), fully integrating clienteling
  • Act and lead with human sensitivity in managing a team
    • Organize BA planning/staffing and find solutions when conflicts arise
    • Manage complex relationships with retailer organization (floor managers, sales managers)
    • Networking capabilities
    • Develop team and individuals through in-store coaching
    • Support others to optimize team dynamics
    • Enrich a positive working environment that fosters team work
    • Explain objectives and maintain BA focus and motivation
    • Provide ongoing feedback to BAs
    • Assist in recruiting BAs when necessary and onboarding
    • Organize daily team briefing to ensure team is properly informed
    • Delegate specific tasks to BAs as needed
  •    Fully prepare launches and events from products to customers including visual merchandising
  • o  Adapt selling strategy according to launches, stock availability and stock flow
  • o    Pilot sales KPIs to develop business proactively through analysis and forecasting
  • o    Proactively reports to Management and head offices
  • o    Coach BA on sales technics and KPIs to enhance productivity at the point of sale

Job Requirements

  • Excellent verbal and written communication skills
  • Excellent retail analytical skills
  • Passionate and self-driven
  • Ability to effectively manage people
  • Proper grooming based on brand guidelines
  • Ability to interact with customers from multiple nationalities
  • Ability to lift up to 50 pounds on occasional to frequent basis
  • Ability to spend up to 100% of work time standing or moving about the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis.


  • Prior experience in a retail, sales, or cosmetics environment
  • Prior experience interacting with customers in a consultative capacity
  • Prior experience in managing people a plus
  • Prior experience in setting, tracking and reporting on retail thresholds


  • ·         Kiehl’s, Urban Decay


  • ·         40 hours per week