Fonction professionnelle: Retail Field

Type de poste: Permanent

Type de contrat: Full - Time

Site: California - Newport Beach

Pays: USA

Urban Decay Cosmetics is seeking a Store Manager to join our team for our new “Freestanding” Store at Fashion Island Newport Beach, CA.


The Store Manager is responsible for insuring exceptional customer experience while driving sales revenue to exceed budget. This individual must be able to work with a variety of people and is responsible for leading and influencing the team to meet / exceed sales budgets through their leadership, which includes: Training, Motivating and Mentoring. This position is responsible for management of in-store operational and Human Resources responsibilities while complying with company policies and procedures. Provide training and ongoing development for in store team. Serve as a liaison between retail store, Retail Sales Manager and Home Office team. Develop and execute short and long term plans to achieve goals in support of the store’s business strategy and is responsible for product and brand image presentation while maintaining a neat and organized store, ensuring a positive / upbeat environment in store, and recruitment, cultivating bench strength for the future of the UD Sales team.




Ability to create an exceptional consumer experience through motivating, training and influencing sales people to deliver exceptional service while selling Urban Decay Cosmetics by sharing knowledge, as well as coaching and teaching about the brand, the products and make-up application technique. This includes but isn’t limited to: planning and executing successful events, selling product, building the sale through make-up application, maintaining cleanliness standards, respecting store standards and following policies and procedures. Maintain a positive and happy work environment at all times.


To ensure the business is conducted in the most efficient manner, the Store Manager must do the following:

  • Institute the ‘URBAN’ Selling Method and hold team accountable to optimal selling and service standards


  • Achieve annual sales goals within operating budgets 
  • Review and analyze daily, weekly, Monthly, Quarterly, and Year to Date (YTD) / Annual budget achievement. Tracking performance on the ‘Seasonal Sales Tracker’
  • Monitor store and individual employee sales performance to maintain or increase sales productivity and establish and evaluate a weekly strategies with each individual UD Artist (UDA) to exceed / achieve budget


  • Recruit, retain and develop a high performing and diverse team with a compliment of both internal and external talent
  • Partner with Retail Operations team to ensure that all stores adhere to Store Operations and Loss Prevention policies
  • Partner with Retail Sales Manager to manage Employee Relations issues and ensure compliance with all employment laws and company guidelines


  • Provide on-going training and development for store team while maintaining company and educational values


  • Effectively execute visual directives, education selling tools and customer service standards


  • Management of inventory into Tester processing
  • Returned and/or Damaged products, processing and Shipping routinely



Plan and manage time to be efficient and effective in completing administrative work while selling 70% of the time.


Make deadlines for all requests including but not limited to: Schedules (1 month in advance), Event Requests (3 months in advance) and event recaps. Complete follow through when agreed with Urban Decay,


Communicate fact-based human resource concerns and issues to Sales Supervisor (ASM / FSD) in a timely manner and follow through as agreed.  Use the 30-60-90 day review form for evaluating new hires and position changes. Annual Performance Appraisal for Annual employee evaluations.


The Store Manager is to maintain the standard for Urban Decay Cosmetics. Personal grooming should include wearing Urban Decay Cosmetics and from time-to-time branded items, i.e., scarfs and t-shirts.  It is important each individual translates the brand through their own individual expression to create the most brand relevant, positive impression for our customers.  




The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  • Excellent make-up application and artistry skills
  • Excellent verbal communication skills, strong written communication skills
  • Strong ability to know how and when to lead and be a team player
  • Solid time management and prioritization skills
  • Excellent coaching, mentoring and teaching skills
  • 2 years’ experience in leading, coaching and managing a sell through team
  • Passion for people in providing the ultimate customer service
  • Passion for people in elevating them to sell 
  • Passion for product and make-up and the Urban Decay brand
  • Strong ability in developing and leading a team
  • The employee must occasionally lift and/or move up to 40 pounds

About Urban Decay Cosmetics

Our story opens in the mid-‘90s, when pink, red and beige enslaved the prestige beauty market. Flying in the face of this monopoly, Urban Decay unleashed a line of lipsticks and nail enamels inspired by seedier facets of the urban landscape.  The vibe since day one?  Beauty with an edge™.

While we’ve grown like crazy since then, we haven’t stopped experimenting. We now offer an endless array of high-performance cosmetics, from velvety-soft shadows (including some of the industry’s bestselling palettes) and creamy, badass lipsticks to weightless complexion products and high-tech setting sprays to make your makeup last all day.

Urban Decay is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.

We are part of the L'Oréal group. Find out more about our parent company online at:

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.