The CRM Analyst will be a crucial partner to our field teams, enhancing their productivity and effectiveness by optimizing our CRM system (Veeva/OneSFA) and ensuring data integrity. This role offers a significant opportunity to contribute directly to accelerating medical recommendation and growth within our organization. 

ABOUT THE JOB 

The CRM Analyst will play a crucial role in several key areas: 

• CRM Optimization and Enablement: Managing and customizing Veeva/OneSFA , ensuring data integrity, training sales teams, and identifying system enhancements. This will lead to improved CRM adoption and greater sales efficiency.
• Data Management and Governance: Maintaining accurate sales data across platforms, enforcing data governance policies, and managing user access to protect system integrity. This proactive approach will mitigate data-related risks and improve the reliability of our reporting.
• Sales Support and Training: Providing CRM support, training, and best practice guidance to sales teams. This dedicated support will empower our field teams to leverage the CRM effectively, leading to increased productivity.
• Territory Management and Optimization: Maintaining and updating territory assignments in the CRM, working with sales & field leadership to adjust territories based on market needs, ensuring optimal coverage and maximizing opportunities.
• Reporting and Insights: Generating CRM reports and dashboards to support field/sales operations, ensuring field/sales teams have access to relevant customer insights for data-driven decision-making.
• Compliance and Security: Ensuring compliance with data protection regulations and implementing best practices to safeguard business data.

ABOUT YOU 

• Proven experience working with CRM systems, preferably Veeva/OneSFA
• Strong analytical and problem-solving skills
• Excellent communication, training, and interpersonal skills
• Ability to work independently and collaboratively within a team environment
• A passion for data integrity and process improvement

ABOUT THE PERKS 

• Life insurance and Income Protection 
• Hybrid working environment. Enjoy Two WFH days a week 
• On-site gym / Health & Well-being programs
• Corporate discounts available 
• Learning weeks 

The L'Oréal Dermatological Beauty Division, we change people's lives by creating the ‘beauty of health’ with our iconic brands (La Roche- Posay, Vichy, CeraVe, SkinCeuticals).  

With the most prescribed brands by dermatologists and other specialists, our division is maintaining a double-digit growth worldwide for the last 5 years which is fuelled by +7.5k employees around the world. 

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND  

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative. 

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).  

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.