Job Title: Assistant Manager- Digital CX Walmart (eCommerce)

Location:  Bentonville, AR (Hybrid)

Department: CPD (L’Oreal Paris, Maybelline, Garnier, Essie, Soft-Sheen Carson, Carol’s Daughter, Thayer’s, NYX)

Reports to: Director, Digital CX- Walmart

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

 At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brands with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup. 

What You Will Learn:

Drive L'Oréal Consumer Products Division's (CPD) success at Walmart.com by leveraging data analysis to optimize product performance. As the CX Assistant Manager, you will be a key player in enhancing the customer journey and maximizing conversions. You will collaborate with the Digital CX Director and Online + Offline (O+O) teams to ensure accurate product information, engaging content, and effective assortment strategies. Your analytical skills will be crucial in identifying opportunities, monitoring progress, and recommending data-driven solutions that elevate our brand presence and drive sales growth on Walmart.com.

Key Responsibilities:

• Product Data Management: Ensure the accuracy and completeness of product information on Walmart.com, including images, videos, descriptions, attributes, below-the-fold content, and ratings & reviews. Proactively resolve data discrepancies, variation management issues, findability challenges, pricing inaccuracies, and unit of measure inconsistencies. Collaborate closely with internal teams and external agencies to maintain a best-in-class digital shelf.
• Content Optimization & Quality Control: Partner with your CX colleagues to analyze the Walmart Content Scorecard, identify areas for improvement, and implement necessary updates to achieve and surpass the 95% content quality score target. Monitor content alignment between internal systems and the Walmart.com platform to ensure consistency and efficiency.
• Reporting & Analysis: Provide regular and ad-hoc reporting on business opportunities and progress. Develop insightful dashboards that track key performance indicators (KPIs), monitor the impact of optimization efforts, and support data-driven decision-making for both the Walmart.com business and the broader O+O teams. Leverage existing digital tools and explore new solutions to identify areas for content and assortment optimization.
• Agency Management & Collaboration: Oversee and facilitate agency-directed tasks related to digital shelf management, content creation, and performance optimization. Ensure effective communication and collaboration to achieve shared goals.
• Internal Tool Development: Contribute to the development and enhancement of internal digital tools designed to streamline processes, improve efficiency, and support data-driven decision-making.
• Training & Knowledge Sharing: Provide training and guidance to internal teams on best practices for digital shelf management, content optimization, and reporting tools. Foster a culture of knowledge sharing and continuous improvement.

Qualifications & Experience:

• Strong analytical skills and a demonstrated ability to translate data into actionable insights.
• Excellent communication and collaboration skills, with the ability to effectively interact with cross-functional teams.
• Proven ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• A passion for the digital retail landscape and a strong understanding of e-commerce best practices.
• Adaptability and comfort working with ambiguity and indeterminate outcomes.
• 2-3 years of experience in a digital/e-commerce role is preferred, but not required

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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