Job Title: Coordinator – Community Management

Brand: IT Cosmetics

Location: El Segundo, CA

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L’Oréal, our Digital team is an opportunity to be at the center of L'Oréal's digital transformation. We are determined to be pioneers in the new beauty tech world, and by incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and tech collide, the impossible can happen! Come join our dynamic team!

What You Will Learn:

• Community Monitoring & Engagement:
  • Actively monitor online conversations and brand mentions across various social media platforms.
  • Engage with community members, responding to comments and inquiries in a timely and professional manner.
  • Escalate any sensitive or complex issues to the Community Management team.
• Content Support & Scheduling:
  • Assist in the creation and scheduling of social media content, ensuring alignment with brand guidelines and content calendars.
  • Support the Community Management team in developing engaging content that fosters community interaction.
• Community Building Activities Support:
  • Support the implementation of community-building activities and activations, such as online contests, Q&A sessions, and live events.
  • Assist in identifying and engaging with key community members and influencers.
• Reporting & Analytics:
  • Collect and track key community engagement metrics, providing regular reports to the Community Management team.
  • Assist in analyzing social media data to identify trends and insights that can inform community management strategies.
• Administrative Support:
  • Provide administrative support to the Community Management team, such as scheduling meetings, managing correspondence, and maintaining organized records.
  • Assist in the development and maintenance of community management best practices and toolkits.
• Cross-Functional Collaboration Support:
  • Support cross-functional collaboration with Marketing, PR, CRM, E-commerce, and Customer Relations (L'Oréal Le Care) by attending meetings, taking notes, and facilitating communication.

What We Are Looking For:

Required Qualifications:

• Bachelor's degree in Marketing, Communications, Public Relations or related field.
• Experience in community management or social media marketing.
• Experience managing online communities, developing and executing community engagement strategies, and tracking performance metrics. Familiarity with social listening tools and community management platforms.
• Proficiency in Microsoft Office Suite, social media management platforms, and analytics tools.
• No Physical Requirements of the Role 

Preferred Qualifications:

Social Media Marketing / Community Management certifications.

Excellent communication, project management, and time management skills.

Please note: This job description is a general outline and may be subject to change.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range: $65,400- 91,500 base salary (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)  

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
• Employee Resource Groups (Think Tanks and Innovation Squads)  
• Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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