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Customer Relationship Management (CRM) Manager

Titolo della posizione: Digital

Tipologia di contratto: Fix Term

Orario di lavoro: Full - Time

Sede: Ho Chi Minh City

Paese: Vietnam

A / Main responsibilities, deliverables and contribution of this job to L'Oréal VN

Contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell &recruit consumers and leverage insight and data.
  • Plan and deliver local CRM strategies across the brand encouraging customer retention and customer loyalty, promoting the brand and the new products Customer Journey Mapping - analyze touch points with the Brand and maximize commercial opportunities. Partner and collaborate with cross-functional teams, including acquisition, analytics, eCommerce/merchandising, technology, creative, and sales.
  • Manage the local CRM Platform Implement and optimize the CRM platform use, ensue it works seamlessly across the organization and captures all required information at key points in the customer life cycle. Work closely with all departments to ensure the CRM works effectively for all aspects of the brand/division. Manage and monitor data acquisition strategy in line with Group recommendation. Ensure the database is segmented effectively for targeted marketing activities in respect to local behaviors
  • Execute local CRM Programs Create local CRM programs to engage consumer in line with local specifics. Has a broad vision of CRM potentialities and foster cross brands, categories or divisions opportunities. Maximize efficiency & costs: migrating when necessary to lower cost mediums. Enhance local business opportunities through external partnerships
B / Most important qualifications, background and experience:
  • DIGITAL TRANSFORMATION LEADERSHIP
    • Strategizes digital transformation
    • Upskills and transmits digital knowledge and mindset
    • Drives the change toward brand and consumer centricity
    • Leads toward data-driven organization
    • Operates efficient
  • CRM DIGITAL BRAND BUIDLING
    • Is obsessed with consumer centricity
    • Builds audience through relevant content
    • Scales consumers and influencers engagement
    • Masters digital marketing tactics
  • DATA-DRIVEN MARKETING
    • Optimizes omnimedia investments & ROI
    • Operates efficient CRM
    • Masters analytics and attribution modeling
    • Leverages Precision Advertising
  • DIRECT & INDIRECT ECOMMERCE EXCELLENCE
    • Starts with shopper centricity
    • Strategizes ecommerce acceleration (pure players, retailers and direct)
    • Negotiates with the specific levers for online distribution
    • Monitors online sell-in and sell-out excellence
  • DIGITAL TECHNOLOGY EXPERTISE
    • Leads with strong agile project management skills
    • Acts as a strategic business partner
    • Has deep technical skills
    • Focuses on delivery: design/build/run