Job Title: Director, Customer Supply Chain

Function: Supply Chain/CPFR

Division:  L’Oréal Dermatological Beauty

Location: Clark, NJ

Reports To:  Assistant Vice President, Customer Supply Chain 

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skin Better Science offering a range of skincare products to respond to all expectations linked to beauty and health of the skin. 

What You Will Do:

The Customer Supply Chain Lead is responsible for critical recommendations and decisions impacting finished goods inventories at L’Oreal, our strategic distributors, and the customers they service. The individual must balance maximizing in-stock availability to achieve sales targets with managing inventory levels at the customer and distributor locations to minimize overstocks and waste. The lead will also drive the evolution of analytics for the Customer Supply Chain team overall.

This individual will be directly supporting Supply Chain and Field Sales initiatives for a retailer/s for L’Oréal USA Dermatological Products Division, and will manage a team of individuals supporting other retailer accounts. With the consumer as the primary focus, this person will work collaboratively with retailers to develop modern and efficient information and physical flows to help minimize waste and optimize costs. The incumbent will work with key internal and external stakeholders to lead change across our end-to-end Supply Chain and to strive for excellent on shelf availability at all points of distribution. They will use their Supply Chain background as well as their business acumen and strong communication skills to find common benefits drive collaborative continuous improvements.

• Analyze data to identify and lead initiatives supporting service, growth opportunities, and vendor/retailer performance.
• Manage all aspects of key top customer supply chain initiatives with significant business impact.
• Be a subject matter expert and advisor to Dermatological Beauty Division.
• Develop customized strategies that provide high customer service levels and reduced costs. 
• Oversee flow of product from supplier to customers ensuring clear communication for gaps/misses and planning remedy strategies.
• Create, measure, and analyze key supply chain metrics while developing corrective actions to improve performance.
• Be the primary point of contact for projects which provide cost analysis and recommendations for continuous improvements.
• Develop strong business partnership with Sales, Forecasting, Category Management, and our Customer. 
• Perform employee evaluations and fosters employee development. 

What We Are Looking For:

Required Qualifications:

• BA/BS degree, preferably in Engineering, Supply Chain, or Business. 
• Minimum 7 years of experience in Supply Chain. 
• Thorough understanding of CPFR cycle / retailer replenishment. 
• Excellent problem solving and analytical skills.
• High proficiency in data management skills- Expert level Microsoft Office Suite applications with an advanced focus in Excel and PowerPoint.
• Self-motivated and able to work independently.
• Strong communication skills. Must be able to communicate at all levels of the organization.
• Proven relationship management skills that enable effective navigation internally and externally incorporating a customer centric focus.

Preferred Qualifications:

• 5+ years CPFR/retailer replenishment experience including 2+ years owning the replenishment relationship with a retailer . 
• Experience managing direct reports.
• ERP / SAP system experience. 

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.