Job Title: Director, Retail Systems & Platform Management 

Job Location: Hudson Yards – New York, NY 

What You Will Do 

The Director, Retail Systems & Platform Management (LUXE) will be accountable for the development and implementation of new WOW processes & systems as well as manage existing business critical platforms (Allwork, Talent Force, One Retail, Freelance management, etc). The individual will also serve as an expert to the Luxe brands field sales community on issues related to change management, end use adoption, compliance, training, system data integrity.  

This would include, but would not be limited to, the following accountabilities:    

Key Accountabilities 

• Act as the Product Owner, develop business management systems, and see them through the training, adoption, and compliance of the retail field teams.  

• Oversee the execution of complex initiatives through the mobilization of key internal and external stakeholders, vendors (i.e.; AllWork, WalkMe, Indeed, Target Recruit, Talent+, Talent Force).

• Luxe liaison between global & US regarding global retail tools initiatives.  

• Luxe liaison between global & US regarding global retail tools initiatives; primary US liaison for all Beauty Tech programs.  

• Lead implementation of systems and new processes at the divisional level to support all brands across the Luxe division.  

• Oversee the relationship between vendors and Luxe for critical platforms including, but not limited to: Talent Force, Allworks, etc. 

• Create and implement operational guidelines and procedures and oversees a wide array of retail digital platform solutions. 

• Oversee highly visible and complex projects to ensure a smooth implementation and post-implementation ways of working 

• Identify and develop new programs to enhance field experience, financial reporting and to ensure proper compliance  

• To make viable recommendations on the directional growth and improvements of designated business solutions.  

Required Competencies and Interpersonal Skills  

• 10+ years of related experience (Sales, or Business Analytics, or IT Data management)
• Must have demonstrated analytical ability
• Work comfortably with IT & Data Processes: SALESFORCE.COM EXPERIENCE AND EXCEL PROFICIENCY HIGHLY DESIRED
• Have the capacity to be strategic and understand the business in order to develop actionable insights.
• Very strong interpersonal skills – you are working across many functions and brands
• Identifies applications of functional knowledge and existing methodologies to lead others to solve complex problems; provides advice on a wide range of issues within area of subject matter expertise 
• Contributes to setting standards around which others will operate within area of expertise 
• May lead programs/multiple projects and/or diverse functional teams

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows: 

Salary Range: 138,500 - 200,000 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
• Employee Resource Groups (Think Tanks and Innovation Squads)  
• Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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