Job Title: Education Coordinator

Division: Professional Products Division

Location: Guaynabo, Puerto Rico

Reports To: Senior Manager – Education

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Kérastase, Redken, Matrix, and Pureology. 

What You Will Learn:

The Education Coordinator is responsible for the execution of sales and productivity activities to ensure excellence in product education aligned with distributors sales team. Provide distributors sales forces with tools and guidance on synergy between Loreal products and salons and stylist productivity.    

What We Are Looking For:

• Executes activities related to new product launches, sales techniques to stimulate product usage among stylists. 
• Identifies and recommends new opportunities to the SR Education Manager to develop new or established customers. 
• Performs point-of-sale services according to customer needs and convenience thru the execution of educational programs. 
• Maintains direct communication SR Education Manager and BDM’s to have flawless execution of the customer development strategies and goals.   
• Organize and lead training sessions in salons, in academies or online, in line with Brand Education strategy (choice of location, model recruitment, logistics, administrative follow-up, etc.). 
• Integrate and convey brand values to clients, improving in salon consumer experience of the brand.  
• Provide trainings for hairdressing schools in their area and assigned Caribe Territories.  
• Train Business Partners on Brand (products and services). 

• Lead/coach members of a team of external educators

• Assist in the recruitment of external educators. 
• Manages artist bookings and travel arrangements
• Schedule and coordinate trade visit within the assigned territory.
• Complies with all Company policies and procedures, including employee manual, ethical standards, health, safety, and security procedures. 
• Perform any other job-related duties as required or that may arise in the future.

What We Are Looking For:

Required Qualifications

• Education and Years of experience: 
• Bachelor's degree and 2-4 years of relevant experience, or College/Technical degree and 5-7 years of relevant experience, or High School Diploma and 8-10 years of relevant experience.
• Language: Fully Bilingual (Spanish and English)
• Job Specific Experience/Skills:
• Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
• Stays up to date with market, consumers & competitors  
• Collects and connects comprehensive knowledge about the retailer/prescriber/Salon  
• Influences the retailer/prescriber/Salon  
• Builds retailers development plans   
• Manages intermediate agent relationships  
• Adapts brand distribution strategy 
• Collaborates across functions   
• Elaborates service & retail education plans aligned with business priorities  
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience 
• Pilots & monitors Retail Education's Efficiency  
• Designs appropriate learning solutions for Customer Experience  
• Delivers & transmits Education Contents  
• Provides personalized follow-up & coaching  
• Animates learning communities with passion.
• Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Travel: This position may require traveling of 40%.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the essential functions of this job, the employee spends specific time in the following physical activities: 

Stand: 1/3 to 2/3

Walk: 1/3 to 2/3

Sit: Over 2/3

Talk or hear: Over 2/3

Also, the employee lifts specific weights following safety guidelines and policies established by the Company.

Lift up to 10 pounds: Over 2/3

Lift up to 25 pounds: Under 1/3

Lift up to 50 pounds: None

Preferred Qualifications:

What’s In It For You:

• Salary Range: The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.