L'Oréal Luxe Head of Field Services 

Gateway Central, London

We are looking for a Head of Field Services at L'Oréal Luxe. 

They will be responsible for creating & leading the Field Services Strategy & lead the office-based hub that equips our Field teams with the insights, support and operational expertise needed to drive a world-class consumer experience and deliver on the retail objectives for the Division. The team is the central source of truth & fosters simplicity & collaboration across the Division. They will monitor retail performance and launch/animation execution, support course-correction where necessary, and provide streamlined communication between Field and Office-based teams.

KEY RESPONSIBILITIES:

CUSTOMER EXPERIENCE & RETAIL PERFORMANCE 

• Lead end to end target setting process
• Drive the monthly BA commission reconciliation, budget management and operationalisation. 
• Lead & deliver the quarterly Retail Drives, including arbitration of focus priorities (according to division priorities and retail potential)
• Support the execution & course-correction of consumer engagement & retail activities.
• Prepare Management Field visit data & logistics.
• Create, maintain and share Multi-brand tools/reports – One stop shop for brands, Field & Education teams.
• Consolidate retailer activity/trade plans (launches, activations, pricing updates, PLV support etc).
• Be the key communicator between Retail & BU/Commercial teams.

OPERATIONAL EXCELLENCE 

• Analysis of retail process and cross-functional process to enable field team and reduce operational dependency.
• Identify operational and process efficiencies/improvements to ways of working. 
• Management of MOSAIC field tool (PLV) (Kepler).
• SAVE Classification/Top door segmentation.
• Management of Agency budgets, PO, relationships and ROI reporting.
• Management of Retail & Omni Education Budgets. 
• Uniform and BA tools management.
• Support in the field execution of Beauty tech, through any system integrations & team collate and escalate issues to the Luxe Beauty Tech Champion for the division (Omni Consumer experience). 

PEOPLE MANAGEMENT 

• Recruit, Develop & Manage direct reports.
• Drive team performance to deliver teams objectives.
• Management through a team of BA onboarding & induction.

MY CORE KPIS ARE:

• Sell out performance
• CXE / NPS
• Ontime launch/execution Retail activations

MY DELIVERABLES/OUTCOMES ARE: 

• Field & Education team focus on business driving actions
• Tech & Tools up to date
• Seamless cross-functional collaboration
• BA admin reduction

I HAVE IN-DEPTH KNOWLEDGE OF:

• Retail processes
• Sales reporting
• Key tools/Programs (Digital learning, Excel, PPT, MARS, BI)
• Budget management

MY KEY STAKEHOLDERS ARE:

• Regional Retail Directors & Field
• Omni Services & Education
• BGPs, BU Trade Marketers, S/NAMs
• HR Retail
• Finance

MY KEY SKILLS ARE:

• Retail Acumen/KPI
• Stakeholder Management
• Operational excellence
• Tech & Tools
• Analysis

WHAT WE OFFER

Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.

Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.

HOW WE RECRUIT

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.