Multi-Brand Hairstylist Educator 

PROFESSIONAL PRODUCTS DIVISION, KWAZULU-NATAL

Who We Are

At L’Oréal, we're not just about beauty products; we're about empowering people to embrace their own unique beauty and change the world. For over a century, our passion for innovation has fuelled our mission to offer every individual the best in beauty. We're a company driven by creativity, a pioneering spirit, and a commitment to making a positive impact.

A Day in the Life

Ready to make your mark on the professional hairdressing world with a global beauty leader? As a Multi-Brand Hairstylist Educator for our PROFESSIONAL PRODUCTS DIVISION in KWAZULU-NATAL, you'll be at the forefront of driving education, boosting sales, and building brand loyalty. Here's a glimpse of what you can expect:

• Strategic Educator: Collaborate closely with Business Partners to deliver impactful training sessions that develop technical skills and product knowledge, ultimately driving sales and brand advocacy.
• Client Champion: Cultivate strong relationships with new and existing clients, providing personalized support and training to maximize their success with our BRAND products and the Access platform.
• Brand Ambassador: Embody the spirit and values of our BRANDS, showcasing your expertise and passion through inspiring training sessions and exceptional customer service.
• Digital Pioneer: Leverage digital tools and platforms to expand the reach and impact of training programs, embracing innovation in education delivery.

Your Future Team

Get ready to join a dynamic and supportive team that's passionate about making a difference in the professional hairdressing industry! We value collaboration, celebrate each other's successes, and are always striving to learn and grow together.

Who You Are:

Are you a passionate and results-oriented hairstylist with a passion for education and a deep understanding of the professional beauty industry? Do you thrive in a fast-paced, creative environment where you can make a real impact on the success of others? If so, we want you on our team! Here's what we're looking for:

• Hairdressing Expertise: You possess extensive experience in technical hairdressing and styling (5+ years minimum), coupled with a strong understanding of hair care products and techniques.
• Training & Facilitation Skills: You are a confident and engaging trainer with proven experience in delivering impactful educational content to diverse audiences.
• Customer-Centric Approach: You are passionate about elevating the customer experience, demonstrating empathy, and tailoring your approach to meet the unique needs of each client.
• Brand Knowledge & Advocacy: You are deeply familiar with our BRANDS, their identities, value propositions, and product portfolios, and you are eager to share your knowledge with others.
• Digital Fluency: You are comfortable leveraging digital tools and platforms to deliver training, engage with clients, and stay ahead of industry trends.
• Collaboration & Communication: You are a strong communicator and collaborator, able to build positive relationships with clients, colleagues, and business partners.

KEY JOB ACCOUNTABILITIES:

Customer Trainings:

• Visit and train customers in the KWAZULU-NATAL region to develop their technical skills and product knowledge, working closely with Business Partners.
• Provide personalized follow-up and support to high-potential clients, fostering their growth and success.
• Lead engaging and informative training sessions in salons, academies, and online, aligning with the Education strategy for all brands.
• Act as a key contact for clients regarding the Access platform, driving adoption, usage, and penetration to maximize its benefits.
• Utilize live streams, e-events, and other innovative approaches to boost sales through education.
• Develop and implement strategic initiatives to optimize interactions with stylists, amplifying the reach and impact of educational efforts.

New Client Partnership:

• Identify and train new potential client partners in collaboration with Business Partners.

Schools:

• Deliver specialized training programs to hairdressing schools within the designated area.

Brand Identity:

• Serve as a guardian of the brand's awareness and image within the KWAZULU-NATAL region.
• Ensure salons adhere to brand standards and best practices.
• Effectively communicate brand values, product information, and technical expertise during seminars, trainings (classroom, digital, webinars, etc.) to customers and colleagues.

Reporting:

• Diligently report on all education actions and outcomes via the Access platform and management channels.

Business Duo Coordination:

• Provide ongoing training and support to Business Partners on brand-specific products, services, and initiatives.

Management:

• Receive coaching and mentorship from experienced Education Managers across the brand portfolio.

TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:

• 5+ years of experience in hairdressing and styling. 
• Proven training facilitation skills.
• Strong hair care product knowledge.
• Exceptional customer service orientation and ability to foster empathy.
• In-depth knowledge of customer profiles and a commitment to customer-centricity.
• Mastery of all technical hair topics.
• Comprehensive understanding of brand identities and value propositions.
• Ability to transmit and empower customers with appropriate learning solutions.
• Strong collaboration and teamwork skills.
• Excellent influencing and communication skills.
• Awareness of latest digital trends and social media levers.
• Effective presentation and communication skills.
• Deep knowledge of BRAND products and services.

L'ORÉAL COMPETENCIES

• Innovator: Continuously seeks new and creative ways to approach challenges and enhance the client experience.
• Strategist: Thinks critically about the business and develops plans to achieve objectives.
• People Developer: Committed to fostering the growth and development of others.
• Integrator: Collaborates effectively with diverse individuals and teams to achieve shared goals.
• Entrepreneur: Demonstrates a proactive and results-oriented mindset, taking initiative and driving success.

What We Offer

At L'Oréal, we believe in rewarding and recognizing the contributions of our people. We offer a competitive compensation and benefits package, exciting opportunities for professional growth, and a dynamic and inclusive work environment.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

If you're ready to shape the future of beauty with a company that values your expertise and empowers you to make a difference, apply now!