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Manager, Amazon Site Merchant

Titolo della posizione: Digital

Tipologia di contratto: Permanent

Orario di lavoro: Full - Time

Sede: New York, NY

Paese: United States

Job Title: Manager, Amazon Retail Operations

Division: Luxury Products Division
Location: New York, NY (Hudson Yards Office)
Reports To: Director - Amazon


Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, and Giorgio Armani. 

What You Will Do: 

Account Management/Sales Responsibilities:

  • Responsible for updating the weekly/monthly forecasts and reconcile to budget
  • Run and analyze relevant reports and present findings and recommendations to optimize the business 
  • Follow daily sales and communicate finding to the team as well as flag any risks in meeting sales targets 
  • Work with finance and demand planning on inventory forecasting 
  • Manage promotional planning, calendars and communicate to the brands supply chain, operations, demand planning to ensure communication cohesiveness of plan 
  • Monitor promotional activity of relevant online partners and document placements as well as competitive activity 
  • Execute tentpole and targeted promotions according to business goals and objectives and report on performance  

Operations Responsibilities:

  • Collaborate with operations, supply chain, customer service, demand planning, finance, IT to ensure operational success
  • Manage KPIs to measure operations performance and drive teams to work towards continuous improvement
  • Manage POs and troubleshoot issues with Amazon and internal teams weekly
  • Manage Seller Central and support all Amazon operations
  • Own the catalog maintenance on Amazon and ensure all products are in stock
  • Liaise with operations and customer experience team internally as well as Amazon to reinstate suppressed items due to compliance issues
  • Manage New Item Setup process & Vine for product launches
  • Partner with customer experience team to ensure all assets are delivered & executed on-time in order to align with new item set up timelines
  • Case management with Amazon support for issue management and resolution 

What We Are Looking For: 

Required Qualifications:

  • 3-5 years retail, CPG, wholesale or DTC work experience
  • 3 years ecommerce experience (experience working with Amazon is ideal, but not required)
  • Strong attention to detail and accuracy of execution
  • Communicates clearly and succinctly in both oral and written forms
  • Creative, strategic and results driven thinker with a proactive approach
  • Ability to work and multi-task in a fast-paced, deadline-driven environment
  • Interest and enthusiasm for digital and the beauty industry
  • Highly organized with proven multi-tasking ability
  • High proficiency in Excel (including pivot tables) and data analysis
  • Proficiency in MS Word and PowerPoint programs and the ability to create high impact presentations
  • Proactive and results oriented thinker who would flourish in an entrepreneurial environment where new ideas are championed 

What’s In It For You: 

·        Salary Range: $96,400 - $134,900  

·       Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 

·       Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

·       Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 

·       Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 

·       Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 

·       Employee Resource Groups (Think Tanks and Innovation Squads) 

·       Access to Mental Health & Wellness Programs


Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.  

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.