Job Title Manager, Retail Supply Chain

Division: Luxury Products Division

Location: New York, NY

Reports To: AVP, Retail Supply Chain

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, and Giorgio Armani.

What You Will Do:

The Manager, Retail Supply Chain will have responsibility for the Retail Supply Chain for strategic customers. They will own key data analytics for Retail Supply Chain and will interface with leaders within the customer organization, commercial organization, Supply Chain, and Finance. The strategic objective of the role will be to optimize the flow of qualitative and quantitative information between L’Oréal Luxe and its retailers/retail channel management to improve planning and forecasting processes and making recommendations to the customer with regard to its supply chain processes. This will include strategic collaboration, long term plan alignments, JBP support, sell-in/sell-out analytics, stock in trade insights and recommendations, service, on shelf availability and general end-to-end Supply Chain collaboration.

• Own stock in trade, on shelf availability and service metrics for assigned retailer/channels to provide recommendations regarding business tactics and vendor/retailer performance.  
• Support transverse reporting/analytics for Retail Supply Chain
• Ability to lead cross functional onboarding of new channel, customer distribution and RSC initiatives.
• Act as a liaison between the Sales and Operations, Retail Supply Chain and upstream Operations, L’Oréal Luxe Supply Chain and Retailer supply chain.
• Determine and implement priority of logistical initiatives with Retailers.  Quantify business benefits and help drive efficiencies.
• Develop customized strategies providing high customer service levels and reduced cost and long-term business value.
• Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps / misses and planning remediation and recurrence prevention.
• Participate and/or lead Logistics meetings with assigned accounts in person or via conference call.
• Facilitate monthly KPI cross-functional team meetings with DC, Customer Service; Transportation and Deduction Resolution.
• Publish reports to ensure initiatives and executions are progressing as planned.
• Evaluate and implement new initiatives requested by key account(s).
• Involved in special projects to provide cost analysis and recommendations for continuous improvements (i.e., returns, replenishment, launches).
• Presents divisional initiatives to customer and ensures timely execution of projects.
• Develop and maintain strong business partnership with Sales, Demand Planning, Category management and the retailer.
• Drive improved on time and fill rate performance, optimized inventory positions, help business short-term decisions and drive excellent on-shelf availability.
•  Support the development and execution of a vision for Supply Chain collaboration with critical retailers.
• Ensure added value to the S&OP process, helping drive bottom up customer forecast provision via Sales leadership into the National Demand Plan, in collaboration with the US Planning team, in the Exec S&OP process.
• Communicate effectively both internally and externally regarding issues and initiatives, building a collaborative environment 
• The role will oversee a three-pronged coordination:
  • End-to-End L’Oréal Operations to Luxe Retailer Supply Chain
  • L’Oréal Luxe Retail Supply Chain to L’Oréal Luxe Commercial teams.
  • L’Oréal Luxe Supply Chain to the Retailer or consignee Supply Chain
• Normal expected travel is 15%- (Retailer field offices, actual retailer locations, L’Oréal and customer distribution facilities).  Currently, this expectation is on hold to be remote work friendly.

What We Are Looking For:

Required Qualifications:

• BS degree in Supply Chain, Business, Finance, Engineering or related field
• Minimum 5+ years of experience in CPG Supply Chain with 2+ years supply chain and/or retail experience
• Excellent communication skills; ability to communicate with internal and external senior management and influencing skills at senior management level
• Customer facing supply chain experience is necessary and or equivalent retailer to supplier operational expertise.
• Excellent analytical/data analysis skills; proven ability to structure and conduct advanced supply chain analyses with particular emphasis on customer collaboration.
• Demonstrated experience engaging and leading teams while actively developing a pipeline of talent is critical.
• Strategic Planning/implementation/analytical and problem-solving skills
• Proficient knowledge of demand planning and supply planning systems/tools
• Able to manage indirect and functional relationships
• Outstanding data management skills. Expert level in Microsoft Office suite applications and experience with
• SAP or other recognized ERP systems.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range: $98,400 – 140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)  

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
• Employee Resource Groups (Think Tanks and Innovation Squads)  
• Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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