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BPO Lead

Titolo della posizione: Finance

Tipologia di contratto: Permanent

Orario di lavoro: Full - Time

Sede: Kuala Lumpur

Paese: Malaysia

Who are we?

We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 88 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for all across 36 international brands and 150 countries.

When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion.


  • Ensure overall MSA (Measurement System Analysis) with detailed schedules for each deliverable
  • Overall commercial negotiation/CR pricing & contents review
  • Financial billing review/follow up with central team to ensure the deliverables per MSA
  • Monthly governance deck review and follow up
  • Monthly project change management review and follow up
  • Escalation management and set action plan
  • Monthly country call governance/coordination
  • Quarterly JRB (Joint Review Board) coordination/meeting/follow up
  • Accounting dashboard governance/cockpit publishing
  • Budget internal team/Accenture (ACCN) cost
  • Act as the main contact window for local markets
  • SSC transition/expansion of Travel Retail
  • Facilitate project conversations with Accenture and DEX
  • Team management/training/Coaching
  • Act as main contact window for internal control topics from group and zone IC
  • Follow up of SSC audit action items/update zone accounting & zone IC
  • SMART self-assessment for Accenture BPO IC environment
  • Regular training/communication of Group materials to raise awareness of Accenture team members on the topic
  • Closely monitor gate KPI to ensure compliance/access governance

You are: 
  • Adventurous. You’ll embrace challenges and change with fire in your belly and a great big smile on your face. 
  • Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better. 
  • Open. To new ways of doing things. To other people’s (sometimes crazy) ideas. 
  • Creative. There’s no blueprint for the future. You’ll have to design it. 
  • You. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.