Lancôme is more than a brand; it is an invitation to a world of absolute elegance and scientific perfection. Within our global ecosystem, the Lancôme Beauty Institute represents the ultimate expression of this vision—a sanctuary where high-tech performance meets the French "Art de Vivre."
Standing alongside our legendary flagship in Paris and our elite location in China, the Prague Institute is not just a spa; it is a global destination. As the Institute Manager, you are the guardian of this crown jewel on a part-time basis (30 hours/week). You are the conductor of a high-end experience where every detail—from the touch of a therapist to the scent in the air—must be flawless. Your mission is to lead a "temple of beauty" that serves as the gold standard for luxury skincare in Central Europe and beyond.
A DAY IN THE LIFE
Team Leadership & Talent Development
- Lead and inspire a high-performing team of Beauty Advisors and Beauticians.
- Cultivate a culture of excellence aligned with Lancôme’s values of elegance and innovation.
- Drive recruitment, onboarding, and continuous training in technical and luxury service skills.
Customer Experience & Service Excellence
- Ensure a personalized "Luxury experience" journey for every client, from booking to follow-up.
- Act as the ultimate Brand Ambassador, personally managing VIPs and complex inquiries.
- Maintain flawless standards of hygiene, safety, and luxury aesthetic within the Institute.
- Monitor and optimize customer loyalty (CRM) and Net Promoter Scores (NPS).
Business Management & Growth
- Manage the P&L to achieve revenue targets for treatments and retail cross-selling.
- Execute a local marketing and events calendar to drive premium traffic.
- Analyze KPIs (occupancy, average ticket, re-booking) to optimize business performance.
Operational Excellence
- Oversee daily operations: scheduling shifts, professional inventory, and high-tech equipment maintenance.
- Ensure full compliance with L'Oréal procedures and local Czech regulations.
- Manage relationships with vendors and building/mall management
YOUR PROFILE
- Experience: 5+ years in Luxury Spa, 5-Star Hospitality, or Premium Retail management.
- Education: Business/Hospitality degree or high-level Esthetician certification.
- Expertise: Strong commercial acumen and deep knowledge of the luxury skincare market.
- Languages: Fluent Czech or Slovak and professional English.
- Traits: Exceptional poise, emotional intelligence, and meticulous attention to detail.
WHAT´S IN IT FOR YOU
- A stable career with a permanent contract in a leading global company.
- A comprehensive and competitive rewards package, including a bonus scheme, meal vouchers, and a MultiSport card.
- A generous benefits plan including 25 days of annual leave and 3 sick days to support your well-being.
- Access to our employee store with significant discounts on L'Oréal's portfolio of iconic brands.
- A place where you can contribute to something bigger and grow beyond your potential, with real responsibility from day one.
