I am Assistant Community Manager. I am accountable for direct social community management. I execute on analytics, data, and ad-hoc admin support as well as provide back-end support.
•Support in competitor analysis and trend research to help drive social strategy
•Support social advocacy and bring it to life across different channels and activations
•Support community management
•Support in monthly reporting of performance, points of improvement, market KPIs, and markets branding / voice monitoring.
•Monitor DMI delivered campaign performance and adoption and provide social listening to inform future campaign optimization
•Create monthly packages of content for new platforms – ex: Tiktok, which is very different from other platforms
•Work with agencies on Tiktok content production
•Monitor, education, and serve as the internal expert on emerging / first-to market opportunities and technologies
•Support in the creation of social platform guidelines
•Kiehl’s is the number one brand in community management; bulk of responsibilities is around maintaining this status and providing support to all local markets
•Support in the creation of FAQ guides for channels to get on new animations, ongoing communications, and any other considerations. Ensures translation to local languages and ensure execution.
•Enable the markets to answer common consumer questions on social media
•Create engagement tactics for tier A campaigns and new launches to support local markets during animations
•Monitor local market posts across all platform ensuring adherence to Kiehl’s creative guidelines
•Digital native or digital immigrant with experience and frequent usage of Instagram, Tiktok, and Facebook in addition to key social analytics tools
•Experience building digital awareness campaigns – preferably in beauty and international contexts
•Tools: Net Base, Sprinkler, Rival IQ, Domo
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.