ジョブファンクション:

雇用形態: フルタイム

所在地: Ho Chi Minh City

国/地域: Vietnam


Job Description:

 Contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell &recruit consumers and leverage insight and data.

·         Plan Plan and deliver local CRM strategies across the brand encouraging customer retention and customer loyalty, promoting the brand and the new products Customer Journey Mapping - analyze touch points with the Brand and maximize commercial opportunities Partner and collaborate with cross-functional teams, including acquisition, analytics, eCommerce/merchandising, technology, creative, and sales

·         Manage the local CRM Platform Implement and optimize the CRM platform use, ensue it works seamlessly across the organization and captures all required information at key points in the customer life cycle Work closely with all departments to ensure the CRM works effectively for all aspects of the brand/division Manage and monitor data acquisition strategy in line with Group recommendation Ensure the database is segmented effectively for targeted marketing activities in respect to local behaviors

·         Execute local CRM Programs Create local CRM programs to engage consumer in line with local specifics Has a broad vision of CRM potentialities and foster cross brands, categories or divisions opportunities Maximize efficiency & costs: migrating when necessary to lower cost mediums Enhance local business opportunities through external partnerships


Job Requirement:

  • • Strategizes digital transformation
  • • Upskills and transmits digital knowledge and mindset
  • • Drives the change toward brand and consumer centricity
  • • Leads toward data-driven organization
  • • Operates efficient
  • CRM DIGITAL BRAND BUIDLING
  • • Is obsessed with consumer centricity
  • • Builds audience through relevant content
  • • Scales consumers and influencers engagement
  • • Masters digital marketing tactics
  • • Optimizes omnimedia investments & ROI
  • • Operates efficient CRM
  • • Masters analytics and attribution modeling
  • • Leverages Precision Advertising
  • • Starts with shopper centricity
  • • Strategizes ecommerce acceleration (pure players, retailers and direct)
  • • Negotiates with the specific levers for online distribution
  • • Monitors online sell-in and sell-out excellence
  • • Leads with strong agile project management skills
  • • Acts as a strategic business partner
  • • Has deep technical skills