POSITION: Credit & Collections Specialist
DEPARTMENT: Credit
REPORTS TO: AVP Credit and Pricing
LOCATION: St Petersburg, FL
SalonCentric National Operating Center (NOC)
10101 Dr. Martin Luther King Jr. St. N. Saint Petersburg, Fl. 33716
Job Summary:
Assists in the overall credit and collection process, providing analytical support for credit risk management and month-end reporting to corporate management. Work closely with our customer portfolios and obtaining payments for processing and required auditing. Review customer orders; analyzing customer Account Receivable balances, status, and trends; to reconcile customer deductions and disputes in compliance with corporate policy. Building professional relationships within assigned portfolios.
Position Responsibilities:
- Review customer accounts to meet Accounts Receivable goals, DSO and Collection needs.
- Research available internal and external reports related to assigned customer portfolio to determine any release of incoming orders using our credit risk policy to minimize our credit exposure.
- Works cross functionally in a collaborative way to resolve customer challenges.
- Contacting customers by phone, email and or mail to acquire payments on past due amounts, refund any credit(s) owed, address NSF and or Chargebacks in helping to reduce any bad-debt write-offs.
- Prepares month end reports, as well as customer specific projects as needed.
- Participate and contribute to our Accounts Receivable over-view meetings.
Requirements:
- Minimum 2 years demonstrated, credit, collection, customer service or accounts receivable experience.
- High school education or GED required.
- Proficient computer skills using Microsoft Windows, Excel and Outlook
- This role must be performed using a computer screen, keyboard, and mouse, in conjunction with operating a telephone.
- Detail oriented with strong analytical skills and problem-solving ability.
- Able to handle difficult or challenging credit / collection situations with diplomacy, tact, and professionalism.
- Able to work in a very fast paced environment and meet deadlines
- Possess effective interpersonal, oral and written communication skills.
What’s In It For You:
- Competitive Benefit Package (Medical, Dental, Vision, 401K + match)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!)
- Learning & Development Opportunities for Career Progression
- Employee Resource Groups
- Access to Mental Health & Wellness Programs
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