Digital Transformation is at the heart of L’Oreal group strategy. A number of initiatives have already been launched at the IT organization level touching various business and technological domains: E-Commerce,CRM, Digital Marketing…Furthermore, NA&SAPMENA have markets that are at the forefront of the Digital revolutions, like Japan, Australia and India are continuously stretching what’s possible in this digital domain.
The Digital IT Service Delivery Manager will be responsible for cross domain applications operation including E-commerce(Salesforce), CRM(CPRV), Digital Marketing(Sitecore) across NA&SAPMENA all markets, as well as taking care of O+O data integrity from frontend to backend for maintaining L’Oreal brand image.
This role is not only govern operation vendors to provide daily IT operation support to business users, but also requires very hands on for resolving and preparing incident report for critical/P1 incidents, always acts as the SPOC(Single Point of Contact) from Zone IT Operation team to manage business requirements and expectation to IT Support.
This role need to work closely with project team for new project transition including optimize the process of handover, re-define knowledge sharing checklist, review and share critical incidents post go-live or under AMS operation scope.
This role will also need to work closely with the none digital domain IT SDMs for providing one IT operation support, including but not limited to Infrastructure, Security, Network and Integration, as well as local digital IT counterparts, Global IT and CDMO, platform support teams.
Key Job Accountabilities: