Customer Care Specialist

A Day in the Life

As a Customer Care Specialist in our Cairo-based Supply Chain team, you will be the central point of contact for our internal partners and external suppliers, ensuring a seamless and efficient order-to-cash process. You will play a crucial role in upholding our standard of service and driving operational excellence.

In this role, you will:

• Manage the Order-to-Cash Cycle: Oversee the entire process from order entry to final delivery, ensuring accuracy and timeliness to meet our business needs.
• Be a Key Collaborator: Act as the primary liaison between internal teams, such as Sales and Finance, and our external suppliers to foster strong, productive relationships and ensure smooth operations.
• Solve Problems Proactively: Identify, investigate, and resolve any issues related to orders, deliveries, or invoicing, implementing effective solutions to prevent reoccurrence.
• Drive Process Improvement: Analyze current customer care workflows and contribute to projects aimed at enhancing efficiency, service quality, and stakeholder satisfaction.

We Are Looking For

We are seeking a detail-oriented and collaborative individual with a knack for building relationships and a drive for operational excellence. Your ability to navigate complex processes and communicate effectively will be key to your success.

You're a great match if you have:

• A degree in Business, Supply Chain, Engineering, or a related field.
• Excellent Stakeholder Management skills to build and maintain strong partnerships.
• A commitment to Operational Excellence and ensuring smooth supply chain flows.
• A strong sense of Customer Centricity in all your interactions.
• Proven Problem-Solving abilities to address challenges effectively.
• Effective Communication skills, with fluency in English.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.

Who We Are

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.