ジョブファンクション: インフォメーション システム（IS)
所在地: FR - Ile De France
EMEA Manager (M/F) – eCommerce Operations and Support (Digital IT)
Job Description/Purpose of Role:
The eCommerce Operations and Support manager will be responsible for eCommerce operations and support of multi- division brand eCommerce sites across L’Oreal EMEA. Responsibilities include providing day to day support of the Demandware eCommerce Platform and managing the vendor partners.
Position requires strong technical background and hands on experience on Demandware or similar eCommerce Platforms.
eCommerce Operations and Support manager domain main topics are :
Key job accountabilities:
Work with Support Vendor on Prioritizing support tickets and manage mini projects.
Risk Management - Identify Implementation Risks – Identify risks as early as possible, communicate them to the involved parties and facilitate their mitigation.
Communication Management – Ensure timely communication and alerts to the IT stakeholders and business working committee. Design relevant Dashboards with the integrator.
Co – ordinate weekly or bi-weekly build and release process.
Manage related vendors, also internal teams, on support and project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
Stay informed on new digital solution trends and contributes to IT digital strategy development.
Share Best Practices, Process Framework to the Global Demandware Initiative.
Participate to the Global Architecture Board on Demandware (GAB ) with the US and APAC Teams
Managed rollout of new versions of Brand aster and reference applications (LORA), Drive QA and Non Regression Tests executed by the integrator.
Definition and control of the integrators SLAs on Support and maintenance
Helps defines and managed support & TMA budget
Drive regular Security operation decided with the zone Information Systems Security Manager
Define the right KPI & Dashboard to monitor the solution and platform technical healthiness (MCO)
Identify and implement dedicated tools to improve monitoring tasks
Anticipate and adjust the right organization, internal or external , to address the domain
Experience and expected qualities:
3-5+ years of experience with managing operations and supporting eCommerce Domains
Strong IT vendor management expertise is a must.
Ability to interact effectively with internal business teams, at different levels of the organization.
Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
Ability to successfully function in a fast-paced, deadline-driven environment is a must
Experience in analysis and documentation of technical requirements for ecommerce projects and making sure it adheres to the L’Oreal Governance and Architecture Board Standards.
Technology Assessment and Evaluation Skills.
Strong Problem Solving Skills
Experience in ecommerce/cosmetic/FMCG/retail industry is preferred
Business analysis skills.
People management experience a plus
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