ジョブファンクション: 人事本部(ヒューマンリソーシス)

雇用形態: フルタイム

所在地: London

国/地域: United Kingdom

HR Advisor 
Retail, Luxe Division

Reporting into: Head of HR Retail   
Location: Hammersmith and White City from summer 2023
Start date: 1st July 2023

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

As HR Advisor you will report into a HR Retail Partner (“HRRP”) and partner with our Area Managers in managing the generalist activities for the Beauty Advisor population across all divisions. 

As part of your role you will be required to build strong relationships with internal managers & employees in order to support the delivery of people plans. You will ensure compliance with HR processes and practices in consultation with managers in order to mitigate risks for the business. 

You will:

Accountable for the data management of Beauty Advisors in your area 
Collaborate closely with Area Managers and Payroll to we maintain the strong HR reputation within the business.
Lead, coordinate, coach and risk-manage of all employee relations including probationary periods, absence, disciplinary & grievance investigations, capability processes and Subject access requests. 
Working in collaboration with HR Retail Partners and National retail managers/directors on the most sensitive cases. 
First line HR support for managers and Beauty Advisors, dealing with queries effectively.
Coach and build the people management ability of your brand Area Managers to improve their level of capability and people management skills.
Work with your HR Retail Partner to train and develop your brand Area Managers including creating and delivering training in the field.
Maintain close proximity to your brands through field visits and a network within Head Office.
Build commercial awareness of your brands Goals and Performance and share the people plans in this context. 
Meet regularly with the retail management teams to share analysis, highlight trends & identify insights from data including turnover, absence, engagement surveys, exit and stay interviews. 
Supporting with brand presentations to deliver insights based on the above, with highlights and recommendations. 
Support in the management of employee careers and succession planning.
Take the initiative to evaluate the effectiveness of current HR processes and implement improvements.
Work with the HR Administrator to ensure all people processing is completed accurately.
Lead and support various HR initiatives across the retail business.

You have

Previous experience in an HR Coordinator or Advisor role, ideally within a large team 
Studying or recently qualified CIPD (preferable)
Experience in Retail – HR or in store – and have a good understanding of the fast-paced store environment and challenges
Customer service mentality 
Strong organisational and time management skills with ability to prioritise and adapt
Experience managing a high case load of ER and workload
Excellent attention to detail and ability to retain knowledge
Proactive, confident and enthusiastic
Ability to treat all matters with absolute confidentiality and integrity
A professional, diplomatic and friendly manner 
Effective written and oral communication skills 
Good PC skills with an intermediate knowledge of Microsoft Office (Word, Excel and PowerPoint)
Self-confidence and willingness to take full ownership of role 
Team player and can-do attitude supporting the wider HR Retail team where needed 

You Are:

Operational Master: 
Deliver a service of excellence 
Champions HR tools 
Delivers HR Fundamentals 
Guarantees Compliance  
People Champion: 
Build diverse team of champions 
Attracts, Recruits and Integrates Diverse Talents 
Customizes Employee Development 
Creates Continuous Employee Proximity  
Change Agent: 
Anticipate and facilitate change 
Shares L’Oréal Culture 
Enhances Collective Engagement 
Creates Future Readiness  
Strategic Business Driver: Transforms business challenges into HR Strategy * Develops Business Acumen * Anticipates Talent Pipeline * Drives Individual and Collective Performance

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.